AT&T Store, Largo FL

In my mind what seemed to be a difficult project of returning one phone, picking out a new phone, making sure the number transferred and doing it all between my Texas office, Florida office and my employee in Colorado. Austin was great figuring it all out and taking care of it without much trouble at all. Kinda like a magic show!

It is always comforting to deal with someone who really knows what they are doing, has a positive attitude and cares about their customers enough to solve the problem.

Austin made this AT&T experience a great one. As long as he is there I will definitely go back to this location. I will tell my friends to do the same.

Thanks for the great service. Ed

I Have AT&T And They Would Not Help Me With Some Settings On My Phone All They Wanta Do Is Sell You A New Phone. Dont Go To This Store They Will Rip You Off

They were lying to customers and made up policy. That they only could give a sim card is if it was for an activation. Horrible custom service. Ordered online. I will wait till the 11th.: - (

I went to the ATT Corporate store at largo Mall to try to get help resolving a problem I have been addressing with ATT since November of 2019 regarding a returned phone and was assisted by Nikie. She was able to accomplish in about 20 minutes what I failed to accomplished after spending 30+ hours on the phone, six or more case numbers, tech support and customer loyalty people plus frustration and aggravation. She did a spectacular job working the Goliath ATT machine and was able to get my problem resolved. I can’t convey how much I appreciate her help. Not only did she resolve my problem but waited until the credit posted to my account before we finished. Great job by Nikie! What an asset to ATT. I can’t imagine how much of ATT time, money and personnel are wasted because of inability to properly deal with customer issues. Nothing like dealing with a real person you can see and talk to. Again thank you Nikie for the assistance I received!

I have gone to the AT&T store at the Largo Mall on several occasions. On my first visit I met Austin and he took great care of my requests. He was patient very personable and willing to answer all my questions. Now, whenever I go in I always ask for Austin. I have learned to make appointments with him so that I know he is always there when I arrive. Austin is a delight and I believe sincerely wants to help the customer.

I can't stand this place they never can answer any of my questions and I've seen so many more unhappy customers while I was waiting the manager knows very little about anything I don't know how he is a manager there he doesn't know much

Can get very busy, pay attention online to see peak busy hours, they're being truthful! They're quick, friendly and courteous.

Austin did a great job showing me how to optimize my Samung S9 & how to handle some functions. Thanks, Austin

Some of the workers need to be a bit more intimate of their job.lack of knowing who was really in charge

After spending 2 hours on phone there are 2 apparent items:
1. ATT does care about customer service once they have you in contract.
2. If you are told something in the store, ensure that the SALES agent documents it in the system. Your word is not good enough.

I had the worst experience the manager acted like a premadonna I was explaining why I was at the store and he got very rude and said to tone it down I'm 50 and don't need that kind of negativity

I come here regular and I always receive the best service from the store manager Logan and his team. This is a corporate store so they are able to provide exclusive promotions not available at other franchises. I've switched to other providers and AT&T has the best value by far. I wouldn't go anywhere else.

The Manager here (Joshua) is a rock star. His staff was very friendly and informed. I left with feeling all my questions were answered. Can't wait to cancel Verizon and go back to this location and sign up with AT&T.

Took a long time to be helped and sales person didn’t explain our bill completely not very happy we are paying 60 bucks more then told and still can’t get our free hbo

We didn't get help, or even greeted when we came in to buy new phones. Once we did get help, like 15 minutes later, we couldn't hear the AT&T rep over the baby crying. We left with what we came in for, but I can't say it was a pleasurable experience.

Very poor service and the qualification process is a joke. I went with my identification in hand and my social security card to.they called in to verification and I was denied because I couldn't prove I was me.seriously!

Very busy store. Should always try and make an appointment. They are all very helpful and knowledgable.

Horrible customer service, you walk in and no one pays attention to you, you have to ask someone to help you, and that is if you can figure out the staff vs patron, cause everyone is only looking at their phone. Best Buy is much better option to buy your phone, so much more knowledgeable and don't try to sell you everything in the store

I was in there yesterday adding my daughter and son in law to my plan. We were helped by Nikie G and she was amazing! Very knowledgeable and funny and personable. It takes some time to add two new lines from another carrier but she made the time fly by. Great experience!