Auto Glass Now Pensacola

I submitted the details of my truck through the on-line app. The windshield was ordered and arrived in just a couple of days. Install was quick and looks great. Everything was completed in just over an hour.

We had a great experience with these guys. They get their windshields from satellite too! Michelle was very friendly and made us fresh coffee! The windshield looks great! I highly recommend them! Thank you so much for super fast service!

Made appointment but waited 2 hours before they started to work on my car, they have no AC working in there.

Excellent job! Thank you you all for a quick n affordable service for $200 replacement driver side windshield of 2015 Freightliner Cascadia where as Lloyd would charge me $500 for the same. I'm back on the road after 35 minutes of service.
I highly recommend Auto Glasd Now w networks nationwide.

I had to have passenger window replaced. Outstanding price and service. I would recommend them without hesitation.

Saved for black Friday!

I had a tree branch fall on my windshield and I needed my windshield totally replaced. The only problem is it was Wednesday noon the day before Thanksgiving. I called almost every local shop here in town and either they wanted over 300 dollars or I would have to wait until Monday or even Tuesday. First, the price was over 100$ less than every other place I called and they scheduled me for the same day. The wonderful office clerk Melissa called me and told me the guys were running late due to a larger vehicle they had before my appointment. I didn't mind because I had scheduled last minute. She gave me the option of the guys coming to me or I could come into the shop Friday morning. She then paused and asked how bad the crack was, then asked if this was my primary vehicle. It is because I am a single mom. I told her I did not mind and I could just catch a ride until Friday. She paused again and asked how close I was to the interstate, I replied and she said if you can get here now I will try to get the guys to get to you as soon as they finished the other 2 cars so you are not without a vehicle for Thanksgiving. I zoomed over and they kept their word and got me in even though it meant them staying a little later after closing time on Thanksgiving eve. Talk about customer service! In a day and time where big businesses close their doors 15 to 20 minutes before they close to stop customers from coming in, this shop took the time to look at my personal situation and the impact it would have on my family for this holiday weekend. For that I am truly greatful. I will always recommend this shop and their amazing staff for anyone who asks for a recommendation. Thanks Melissa and the Auto Glass Now family for saving Thanksgiving and black Friday for me and my family!

They really are 50% less than other companies!

Outstanding job getting back drivers side rear window installed after it had been broken into. Price was great and was in and out in just over an hour!

I had a rather large crack in the lower part of my windshield. I called around for a replacement and their price was much lower than estimates I got from 2 other places. I had to wait about 3 days for them to get a windshield in (no big deal). My car is 15 years old, I didn't think they'd have one in stock anyway. They weren't too busy when I called to make sure the glass was in. I was told it would be 60-90 minutes, but actually it was done in about 20 minutes. They did an awesome job. I hope I never have to do this again, but if I do I'm definitely going back there.

Far and away the best prices in town! Amazing customer service, and quick as well! I've had two vehicles serviced here and I'll be back next time I need a windshield.

Great experience with this place! Melissa in the office was a god sent! She was able to give me the best price in the area ($185 at Auto Glass Now, $345+ at Safelite). And Greg was able to install the window i needed within the hour of me walking into the office! I was informed that they were down one tech, but i could hardly believe they were so quick to get me back on the road!

I got recommended to this place by my fiancé who needed his back glass in his truck replaced last winter. Other places in the area wanted upwards of $700 to replace it but they were able to replace his within the span of one day for $200.

Super nice and friendly staff, called this morning and they had our window replaced quickly. Thank you Melissa and Staff for taking care of us. Jimmy & Irene Whalen (Humble, Tx)

I always have a good experience here. Great customer service and prices, too. Very personable and accommodating. The receptionist was very friendly and get my quote fast. She gave me several options. You can get your windshield with or without sensors. I don't like the speed sensor so I ordered one without it. It's expensive anyway.
If you make an appointment, you can usually get in and out in an hour or two. Fast! Highly recommended.

Had an 11am appt, got there at 10: 30. Dropped the vehicle off and returned around 12: 45 bc I was told it would take an hour to an hour and a half to finish. When I returned I was told my vehicle was not ready bc she sent the guys to lunch. She said to give them 45 mins to finish it so i left and came back at 2pm (over an hour later) only to find out they still haven't even started on it. So then me, along with a small child, had to wait close to an hour more in no a/c. While waiting, the girl at the front desk upset another customer so much that he balled up his paperwork, through it on the counter, and left. We won’t be using this company again due to the lack of communication and excuses for why they can’t do the job in the timeframe given. A forty-five min job should not take over 4hrs to complete, and would have taken even longer had I not decided to stay and wait for it, making them pull my vehicle up and begin working on it.

Please stay away from this place, they installed a glass for me and 4 months later the glassed cracked from the sun. I decided to take it back thinking it was under warranty, and was given a million reasons why they refuse to honor the warranty! If you are seeking a quality windshield, go elsewhere.

Im in town visiting my son at NAS, and saw that he had a chip in his windsheild. I do a search, read the reviews and take a chance not being familar with the area. I’m very happy with the guys at Auto Glass Now. The name is true, I called ahead they said come on in, when I arrived it was no time before the chip was filled and I was on my way to pick up my son. The price was very reasonable it was less expensive than the mobile glass shop in my hometown back in MO.
No frills shop- don’t let that scare you off the guys are friendly and will take care of you!

These guys were great. We had two rocks crack our windshield while travelling on I-10. Have these guys a call and they took us in an repaired our windshield without waiting.

I took my SUV in to get the back window replaced and ended up with more things broken then fixed. They told me the back of the SUV, the whole back hatch door would not open because glass was stuck down in there. Later found out they actually broke a pin in the door so I still cannot open the back hatch, only the back hatch window. I spoke to the owner on the phone that day who did nothing. I now also have a whistle coming from the back window when I have a front window down. Also, although my battery may have been near end of life, they had all my doors open for over half the day, so when I went to leave it was completely dead and could not be jumped, so I had to go get a new battery before I left. I would never recommend this place or ever go back. Terrible customer service. I friend of mine who recommended this place sent an email to the company and heard NOTHING!

I would give this place 0 stars if I could. I took my car in to get its windshield replaced on a Saturday. Later that afternoon when the sun hit the windshield, I noticed their were micro scratches all over the driver's side. It was very distracting to see all these scratches light up with the sunlight. After looking at it they agreed to replace the glass. So again I spent my time there for them to replace another windshield. Before I left this time I inspected the glass. This one too had scratches all over the driver's side. I point it out to a tech there who saw them. He pointed it out to the lead tech who saw them. The lead tech blew it off like it was nothing and acted like it just is supposed to be this way. I called Monday and spoke to the manager who also blew it off stating "all glass just is like that even if it was OEM. " I then proceeded to write the company itself about it and in the end they stated the same thing. Well I have personally had other windshields replaced and never had scratches just be part of the deal. When you pay your hard earned money for something you expect it to be NEW not LIKE new or NEAR new. I have owned many cars and none had these scratches that was "just normal" as they wanted to make it sound. Either storage or transportation is the issue with their glass. Either way its pure negligence on their part. To tell a customer its normal is ridiculous. Not to mention with it being only on the driver's side. If it was NORMAL it would be everywhere. Stay away from this place. Find somewhere else to spend your money. In the end youll probably be glad you did.

UPDATE: I may not have added that to my original email but it was stated to your techs and the manager. So they could have easily mentioned that as well. I dont know many people who pay for something and are happy with getting it damaged. Regardless of it causing integrity issues or not its still damaged. If I wanted anything like this on my glass I would have kept the one that got pulled out. As for pulling glass out before I go fix it somewhere else. That's just ridiculous as you cannot just drive around without a windshield and just about as bad as if I asked you to return the piece you took out in the condition it was in prior to it being removed. Either way, my rating stands for this hack of an operation.