AutoNation Collision Center Airport, Orlando FL

Thank you to Katherine and John for my time here. AMAZING AND HARDWORKING PEOPLE. Very attentive and you can tell they love helping people.

I was very well taken care of when I dropped it off, the agent was very attentive towards the damege of my car when diing the estimate. Everything good so far with my vehicle

Avoid if you have the option to take your car somewhere else.

Really do take your car somewhere else if you can. I don't even know where to begin. Customer service is nonexistent and the repair times are excessive. I had to be super proactive with getting my car repaired because there was no urgency on their behalf to get my car repaired in a timely manner. It took almost a month to get my bumper repaired, with multiple at stories along the way - most notably after 10 days of waiting for the bumper, they then find out that they actually have to go pick it up from the distributor. Really? It seems like something you should know when placing the order for the parts. Anyways, call again after a week of actually repairing the car, and now they forgot to order another small part. At this point it has been a month already, so I just pick up my car and tell them to call me when the part is in. Two weeks go by and I have to call them again to finish the repairs because they haven't called me. What do you think? Still no part of course. At this point I ask to speak to the manager because it's unacceptable. Manager gets the part within a day and has me bring in the car the next week. Car gets fully repaired but now one of the mud flap guard things that is screwed onto the bumper is loose because whoever removed the bumper didn't put it back together properly. I'm going to try to fix it myself because I don't even want to take it back to this place.

Customer service was great. This is not the first time I've dealt with them just not this site in particular but I still have problems with my car now. It's a simple as an alignment and also have a new issue that they're trying to say is not pertaining to the accident but I definitely did not have that issue before. I've contacted them once maybe twice I've definitely been extremely busy I'm a single mom have not been able to get back in but they have not contacted me since.

They are quick to help you and get your questions answered. The work they do is second to none

AutoNation Collision Center Airport did a fantastic job on my car paint work following Toyota recall. Steve was great to work with, very professional, followed up with update calls, and lived up to everything he said he would do.

I highly recommend this shop!

They did a great job on the body repair and painting. They delivered when they said they would and I would recommend them to anyone.

First experience having my vehicle repaired and it was great. The communication with Tom throughout the entire process was very detailed. The body work and paint looks perfect! They took care of everything with my insurance claim. I did not need a rental car but it is convenient that Enterprise is located directly next door.

Worst experience ever. They hold your vehicle hostage, with ZERO communication. You call to speak to Scott, and they send you to his voicemail. Never any call back! The worst customer service ever. Spoke to the manager, Clayton. Even more of a joke. Excuse after excuse. Stay far far away from this place! Amateur operation, at it’s best!

The manager Clayton and estimator Scott go above and beyond for their customers and do a wonderful job of keeping you updated and aware of what’s going on during the repair. The quality of the repair was very good and their wonderful customer service made the experience even better. Would absolutely recommend this shop.

Work was performed on time and handled in a professional manner. Would definitely use them again.

Not happy with the job and customer service they left a few things unpainted and without repair I had to point out some things to the collision estimator and the manager Clayton Russell came out to talk to us in an unprofessional way without identify himself and very altered way saying that we was accusing him of having changed parts when I only asked if they changed certain parts and if the parts installed were new or used he did not want to answer me. I believe that as a customer I have the right to ask questions about my repairs.

If you need your car worked on I highly recommend this place. They are all very professional! They always keep you up-to-date on the status of the work. They make sure the job is done right. My car does not even look like it was hit from behind! They did an amazing job!

Great service, and they have an Enterprise Rent-a-Car right next door so it simplified everything

Up front pricing. No pressure just good service. Clear contracts presented for review. No rushing.

I have brought several vehicles to the shop. Always professional, on time, excellent warranty. I've never had a problem with repairs.