AutoNation Collision Center Pinellas Park, St. Petersburg FL

Very communicative and customer focused. Worked with Insurance company to meet our needs. Lou is great!

Our Ford Explorer 2023 was in an accident, and AutoNation Collision Center returned our SUV it came back looking brand new. Thats how great their work is. Very professional, friendly, and kept us informed with every repair done.

Service was exceptional, my 2016 Highlander received a new paint job and it looks brand new! Luis really went approve and beyond to make sure it was done as fast as possible. Always kept me updated through the whole process. Very pleased!

I was in an accident and had significant body damage to my truck. Johnny was my technician. Due to demand, I wasn't able to get an appointment for 2 months from time of my accident. As well, due to supply chain issues, the body work took almost 4 months. All of that aside, they did great work and Johnny did his best to communicate with me during repairs. I am very satisfied with my repairs now that it is all done.

First, the Service Advisor never checked for availability of the rear bumper when I originally got the damage estimate to fix the rear end on my Cadillac XTS after an accident. My insurance company made me take the car there. It came as a surprise when there was almost a work week delay after they tore the car apart because the bumper wasn't available. Secondly, while they had the car, they managed to crack the Driver Information Center display in the center of the dash. Per the Cadillac dealer this is another $1,200 of damage they have caused. I made the Service Advisor and the Collision Center Manager aware of the damage when I picked the car up. The Manager said they would take care of it and would call me. I received no calls. My subsequent phone calls were not returned. I physically went there and tried to see her to personally follow-up, but she was "unavailable". So, I left a note with my contact information and again no phone calls. So, don't get work done there. They seem to be poor at planning the repair and they won't stand behind their service or lack thereof.

My accident accrued in September, they couldn't get me in till December 5th, said it would be done in 17 days, needless to say it took 3 month to get it right, yes after, mistake and other mistake and another mistake, they did get it right, i got USAA involved to make sure it was actually done correct.and after 3 months it was done right and they covered my rent a car. So if your willing to wait and wait to get your car or truck back, it will happen and be done right the last time. I would go there.otherwise.

Edited out the details. I took my car somewhere else after two weeks of no progress, updates or eta.

ABSOLUTELY HORRIBLE! Car has been there over 2 months with no timetable of being ready AT ALL and they refuse to provide even remotely polite service. Not that this is matters to this company but not having my car for this long with no updates has been a major issue for me and I regret greatly giving this company my business. Seriously if you have car problems go literally anywhere else or try to fix it yourself you will be much better off and stress free!