AutoZone Auto Parts, Jacksonville FL

I am so sorry but I forgot to get the man's name but he was so amazing and helped us so much when we really needed it thank you so much for having him work there he is amazing and has been so helpful everytime we have went in there

Luis bared the heat and helped me get little minor stuff on thanks my kia thanks for the help and service

Store# 3821- 7/8/2023. Today, I would like to thank Michael. S.for going the extra mile for me today! I am limited on funds and my battery died a couple of days ago. I searched my battery online and came to this store b/c they had 2 in stock. I don’t recall his name, but the employee who sold me the battery took all the appropriate steps. We look up my VIN and purchased the battery. Michael (Store manager) was the only certified employee to install my battery and I patiently waited. Michael told me before he started that the battery I purchased although online stated was for my vehicle, it was not recommended by the manufacturer. I told him my available funds are low and right now this is what I can afford. I told him, I’ll just start saving now to change it out later. Well… Michael goes to install and the battery properly fitted, not secure and the left terminal would not tighten. Michael actually went and installed the correct battery and price match since it was a mistake that was out of both of our hands. I didn’t even know he did that. He just said come inside and let’s do some paperwork, that battery is not going to work. So he did the exchange on the register, we chatted a little and he was like “Have a good day! ” I’m like well don’t you have to install the new battery. “I already did it! ” I am so thankful for the awesome customer I received.

The staff was incredibly helpful. I was lucky enough to find the part I needed that I couldn't find anywhere else. They also expedited delivery for the next day, Awesome. They were very helpful finding the extra accessories I needed to finish my project. They made my day.

The attention is excellent, whenever I go I find what I am looking for, good prices, it is a very clean, tidy and well-stocked place.it has a very pleasant atmosphere. I congratulate you!

"I recently had the pleasure of working with Michael S.at Autozone. I needed my car battery replaced and was immediately impressed by Michael's professionalism and expertise.

Not only did Michael explain the issue clearly and concisely, but he also provided me with options and recommendations for the best course of action. He was incredibly patient and took the time to answer all of my questions, making sure I understood the process and what was being done.

The battery replacement was completed for free! It was performed quickly and efficiently, and my car now runs better than ever. Michael went above and beyond to ensure that everything was working properly before I left the shop, which gave me peace of mind.

Overall, I had a fantastic experience with Michael at auto zone and would highly recommend him to anyone in need of auto repairs and diagnosis. His professionalism, expertise, and excellent customer service made a stressful situation much easier to deal with. Thank you, Michael! "

Justin was the bomb on 3/25/23! Jumped right in, polite, explained things when I asked and courteous. Installed my battery in less than 10 mins. Come here for optimum service. Upon entry employees were chit chatting with no greeting however I was in and out and appreciate the fast and quick customer service. Thank you again Justin.

Went in for a battery replacement and was helped by a young lady named Ravin. She was extremely kind and helpful. 10/10 customer service

Seem to always have an excuse for not helping you and very willing to point you to another place of service!

Michael S. Was helpful and friendly when I came in for a battery replacement. Highly recommended

Very helpful, kind, and knowledgeable staff. Knew all about my car issues and corrected them for me in under 10 minutes. Visit this store for excellent service and deals.

I went in to get help changing a battery because it was dead. The young guy said they couldn't do it because my car was to complicated and said I could go to Firestone down the street and they would install it a new battery that I bought from AutoZone. I get to Firestone and said that they don't do that and apologized that the guy at AutoZone lied. When they asked who told me that, they shook their heads and knew exactly who I was talking about. Very unprofessional for employees to lie to customers.

I purchased a new battery for my 2017 Acura RDX at this store -3821 - in Jacksonville FL on 3/12/2023. It was the worst retail experience of my life. The manager - I assume he was the manager - was extremely rude. As I was explaining the situation he immediately lashed out at me, telling I should know my place and that "we do things differently here in Florida then where you are from. " I can only assume this was a reference on my NJ plates. He told me not to expect any type of urgency, even though I arrived at the store as soon as it opened and was the only customer there. He also told me what battery he was going to install and did not give me any explanation or choice. I believe he sold me an overly expensive battery. Also, he would not review the purchase receipt with me even though there were charges and lines I did not understand. He said I would also be emailed a copy of my 3-yr warrantee. Never received it. I was driving back to NJ and did not have the time to make a fuss. I just took his rude treatment and unprofessionalism and went on my way. But I thought you should know about this experience.

Auto Zone, especially Luis Maldonado went the extra mile to help with my car. I thought I was going to be stranded. Thank you so much. Client Cesar J!

Mike was extremely rude, not helpful at all, made another worker cry and clearly creates a toxic work environment

Usually never have a problem with this location.but today was different. Mike, one of the workers (manager or supervisor maybe), was near SCREAMING at another young worker in front of all customers.very unprofessional and just outright rude.i felt sorry for the poor girl.that interaction alone has put a bad taste in my mouth for this location.