AutoZone Auto Parts, Key West FL

These people have no right working in the automotive industry.talking to them is like talking to my dog about cars. You would be better off next door in Winn Dixie for help.

I purchased a starter with warranty and Autozone will not bring a new starter to my Mechanic so I can get my car running. They said I must drive 40 miles so they can test old starter. Or come and buy another then bring starter back. To be tested. I have car in shop no way to drive there. And they wouldn’t deliver to my Mechanic shop. It is going to cost me $300.00 extra. Getting a starter from Napa and returning this Autozone starter, for my money back from purchasing with them. They don’t back there warranties.

I went in to get a new battery and wind shield wipers, I was completely lost. BUT Juan was very welcoming and helpful. Got me situated right away, and also helped me put everything in. Great overall team energy in the store.

Had an issue no one was able to really help me with (everyone was still very polite and helpful) but the store manager Jorge was very helpful and reassuring. Great managing and customer service skills.

The long red haired lady refused to return a broken product that was under lifetime warranty, the warranty information told me to go to the autozone store to return or replace.she straight up refused. Returned everything I didn't use and will never spend money there again.

The store is great as long as you go to the store and get the item. The same day delivery is horrible. The drivers don't know where they are going even with the address in front of them. They also take forever for the delivery. I had a driver eating nearby instead of making the delivery.

Car's battery died on my work trip to Key West. After getting a jump we went to autozone and got a new battery and they installed it for us free of charge.

Good prices and friendly help/service.

Needed help with a warning light and they helped a lot as I was panicked because we were on vacation.

Store # 5215
Your store manager Jorge is an amazing customer service and very helpful with the customers.
He helped me to the max, was very polite and he answered every question and explained every little detail, something another lady (Melissa) in the store didn't do when I approached her first to help me since she was a girl, she was really rude and had an awful attitude towards me just because I was asking her questions, if she don't have the patience in working with customers and answer all their questions then she don't belong there, she's just going to make people not to come back. I urge any customer if you really want an 100% service then ask for the store manager Jorge, he has the patience and the expertise and is really sweet.

I strongly recommend this Auto-part store. Very well stocked location, strong-motivated team-members that will help you right away. Register yourself with a phone number an start earning rewards! 5 stars for this auto-shop, no doubts!

Sega was so nice and helpful! Appreciate you helping me switch out my head light! You’re the best!

Great experience. Super helpful people! Thank you Ryan for taking the time to figure out me marine battery issues.

Great location! I believe his name was Ryan changed a battery for me in the blistering son. Went above and beyond to get us back on the road. You do not get service like this everywhere.

One person being help by clerk, three of us standing in line. One Hispanic female scanning entering items in computer not helping anyone in store, refusing to acknowledge three of us in line. Male searching for Items behind register not assisting anyone in store refuses to acknowledge patrons at register. Waited ten minutes in line then placed items back and took business elsewhere. I’m pretty patient and know the most customer service policies say take in store patrons first unless on phone. Horrible service!

Excellent experience - we were stuck in Key West needing a battery, but it was proving difficult to find someone willing replace a battery in a sports car on a Saturday. It was no problem for Sega S. He told us what we needed and installed it quickly and expertly. Thank you!

Courtney the male behind the register took GREAT care of me. Was super knowledgeable and kind. I don't know anything about vehicles and didn't know what I needed and it was a lovely experience even so!

I am a business owner and I was very impressed the way all the workers conducted themselves, very professional and had great knowledge of the products, I want to applaud the store manager for having such a great store, I wish more companies would hire great leaders like the one you hired, I also applaud corporate for a great decision on your store manager, it was a great experience.

We were desperate. Rental car key fob wasn’t working and it said it needed a battery. It was New Years Day but the store was open and Courtney was great about helping us!

Not very helpful there and again most people can't speak English I hate to say it and I'm not in any way shape or form against it however you should have to be able to speak English to work at any major corporation in the United States of America if I went to another country I would expect to have to learn something in order to wait and serve a customer at a store there