Badcock Home Furniture & More of Hollywood

Recently went in and horrible customer service. New faces and they are not friendly and seems like they don't know what they are doing. What happened to your old staff! Will never be coming back with my wife to buy furniture.

EXCELLENT STORE ASSOCIATES WHO ARE VERY FRIENDLY, PROFESSIONAL AND WELL KNOWLEDGEABLE OF ALL STORR MERCHANDISE. I REALLY APPRECIATE THE EXCELLENT SERVICE I'VE RECEIVED AT THE HOLLYWOOD STORE.

Not how it use to be not sure why they have new staff everyone looks clueless ended up leaving going to another location customer service here needs to be worked on

Luis was AMAZING! He gave great customer service, he had patience and was very informative. He made everything smooth and easy and got me the mattress set I wanted with no complications. I highly recommend going here and l'll be back soon for my living room set. Great job Luis!

I don't think that I have ever posted a negative review but for the customer service I am receiving is very unprofessional. I purchased a living room suite last month when 2 of the 3 pieces were delivered within 24 hours I requested the loveseat to be picked up. I realized it was not the right piece for the space. The next day they called in giving me a pick up for that piece which would be a week later. After the 3 day of having the loveseat, my husband tried using the controls and plugs, the plugs did not work at all. So I called customer service back and stated that I had originally agreed to pay the 20% for the return but then later realizing that the love seat was a defected piece of furniture I wanted to call and let them know. They stated no problem and that they would note this and there would not be a 20% restocking fee charged. Today I call to follow up on my refund and they gave me a refund amount that was not correct. I am told that per her manager Ms. Rayza that when returning a piece a restocking fee is charged and that someone should have come out to check the sofa prior to picking it up. Well I sorry but it is not my fault that someone on their end did not note this properly and schedule some to come out prior to the scheduled pick up date to verify this issue. I am not against paying for a restocking charge, but I am highly upset that I am required to pay for something that was not working when it was originally delivered defected. I made all the right calls in a timely fashion and they refuse to work with me. If they would just check the piece they picked up they would clearly see this has electrical issues. So be sure if you choose to purchase from Badcock Furniture you check all the bells and whistles immediately because you just might have a lemon like me and loose your money that I know many of us work very hard for due to POOR CUSTOMER SERVICE in not striving pleasing their customers.

Horrible service and rude employees. Sent people to my mothers house. “Manager” tells my mom “bring it on” after she says not to come back to our house. Sassy attitude after she has asked multiple times to change the payment due date to be more convenient for her.

The staff at the store was very helpful the atmosphere of the store was beautiful everybody was pleasant and they made sure I got what I want I really love that Badcock in Hollywood the staff that is awesome

Not as big as some of the other furniture stores, but you can find some great pieces. I purchased a dining table here for a little under $500. The same table was $700 at a different store and almost $900 on an online store. I also discovered the matching coffee and end tables. I highly recommend checking them out!

I purchased a bedroom set from this location today and dealt with Queenie, she is so sweet and very helpful. I have been waiting on this set to come in since August 10th. I decided that I wanted to purchase it so when it comes in stock i would be able to have it immediately. I received a response to my email stating that the item would be in stock around September 8th. I called the store and was told that I could NOT make a pre-purchase because it could become a discontinued item, they told me to make an online account and ask to receive a notification when it would be in stock. I did so and received the alert today, I immediately went to the store and made the purchase. I asked about the 10% off sale they are offering but was told the only way I could get that is if i made a pre-purchase. So i spoke with Ken and he stated that he couldn't help me and referred me to speak with corporate. I called and got nowhere because the manager named Mike is not in on Mondays. I asked to speak to the store manager Martin Andrew and he is on vacation, needless to say the sale they offer is not real and it is a hook n reel discount. Very upsetting because I was so excited to get the bedroom set and waited 3 weeks. I could have went to Rooms to Go and purchased one and had it in my home already. Best of luck to whoever tries to receive the small discount from a multi million dollar corp, guess the 10% was worth a loyal customer! Happy Monday!

UPDATE AS OF 8/25/2020:

Spoke with management today, gentleman named Mike from Corporate office and he went ahead and honored the discount i was asking for. Very appreciative of this and will move my star rating from 2 stars to 4 stars. Thank you Mike for your prompt and kind service today!

I’ve bought an 8 piece bedroom set while moving into my new place and scheduled it to be delivered. I waited all day for shipping. When I called, they told me it was out of stock. There was no courtesy call. I had to wait for my refund after 3 days. Next, I had to wait 2 weeks to find out for myself that it was back in stock instead of them letting me know.

After purchasing and finally receiving my set, there was damage on one of my dressers. Another shipment had to be made 2 weeks later for replacement. Second dresser arrived and there’s damage to that one as well. Three dressers later and FINALLY! Customer service can only give me back $50 which isn’t even enough for what I went through.

I’d never come back!

This place is good, clean and good customer service. I will definitely refer other people to this place.

Hola mi nombre es zoila y quiero decir que allí trabaja una excelente señorita, su nombre es Yolanda, tiene muy buen customer service, es friendly, kindly, very sweet, ella has always a smile for the customer and try to do the best that she can do. Congratulation Yolanda you are doing excellent.

This place is awesome. Been buying from here for years. Keith always helps me. He is amazing and very attentive. All the staff is great to be exact. I will keep buying from here

Don’t do business with this company My leatherette sofa is pealing it looks terrible. I have 3year guarantee which they don’t honor no

Every one from beginning to end right down to the delivery was kind and helpful making it a pleasant experience beautiful furniture would recommend this place to everyone

Please think twice before go there: terrible quality, terrible service and worthless warranty. This pictures you can see is my sofa after 8-9 month of using. In order not to change that with warranty they’ve changed just one price and told me I sabotaged and removed that pieces of fabric) Crazy idea, for what? Starving? Fabric just got away. It started with shrinking and bubbling and then you see what it is. Thanks you