Balanced Soul Wellness, Jacksonville FL

The front desk person, Allison, is no nice and helpful. So excited for their new location!

Bryanna is always so professional and sweet with my daughter. I wouldn’t trust the care of her face to anyone else’s hands.

I loved every minute of my facial! Balanced Soul Wellness is beautiful and Wendy did an amazing job! Run, make your appointment today!

Debbie was very nice and welcoming! She checked in with me throughout my experience. They were running behind is the only reason 4 stars.

I got my eyelashes done with Bryanna & she was so thorough with explaining each step she was taking while prepping for the extensions, the experience was extremely relaxing & I love how they turned out!

Me and my girlfriend got a couples massage while on vacation and they were very professional and the massages were very good.

Adriana was incredible. 80 minute massage with cupping and my body feels so much better. Highly recommend

Everyone is so friendly and welcomed with open arms. The experiences are very professional, but very caring.

My husband and I love Balanced Soul Wellness! After every massage we've left feeling happy and relaxed. The space is very welcoming and the staff are super friendly. I highly recommend this little oasis in San Marco.

Adriana took care of me pre and post marathon and I am grateful for her expertise. The salon is truly a relaxation place and I love my time there.

My husband and I both had hydrofacials and I had dermaplaning. Both were a first and were amazing! Wendy did my facial and Lilly did my husband’s and they both did a fantastic job. Will definitely be back!

Wow! I’ve been shopping for a spa home for a while. My search is over since discovering BSW! The vibe felt right from the first time I walked in to check out location, and it has exceeded my expectations both for the ambience and the friendliness and professionalism of staff. Everyone is kind and makes me feel welcome and comfortable. They take time to explain services and offer suggestions without pressure. Lilly’s facials are a MUST!

I don't recommend gift cards here. They have a 1-year expiration and will not honor any amount if it's past the 1 year mark. I would have happily taken 50% of the worth, but they refused even that.

Lily is absolutely amazing. My first experience was exceptional, I will definitely be a back on a regular basis.

I highly recommend this spa and especially Wendy who gave me my facial today. She is incredible! It was a long appointment because of the services I had booked, yet Wendy took her time and did a beautiful job. I will definitely be going back.

As someone that is 33 weeks pregnant, I’ve been very cautious about massages. But Lisa absolutely put my mind at ease. She was so knowledgeable of the prenatal massage process, that I felt comfortable from start to finish. The ambiance of this place is also stunning. It was magic.

I booked couples massage and I'm at a loss for words for what happened yesterday. I experience chronic pain in my neck, back and left shoulder so I always request deep tissue. I was scheduled with Travis (don't walk but run if they schedule you with him). I explained my requests to him and once the massage began, he never used adequate pressure or skillful technique with his hands despite me gently asking for more pressure multiple times. Once this man even started doing the karate chopping technique which is not supposed to be part deep tissue. It felt like an amateur Swedish massage, at best. When he was sick of me asking for more pressure I guess, he then used his elbow to push me so hard that the entire massage table moved startling myself, my partner and the other therapist. When I said "are you serious? " He yelled "what do you want me to do? I gave you more pressure, find someone else to massage you! " and storned out. This was the most unprofessional experience I've ever had at a spa.
I have anxiety and some ptsd, and this interaction has severly triggered me at a time when I needed relaxation the most. It took me a whole day to even calm down enough to write this review.
Joyce who was massaging my partner was an angel. She swooped in for the remainder of the time to try to ease my pain, she did great work for the short time we had, though the vibe was already destroyed and this left my partner without a therapist for that time.
I was refunded, so I can appreciate that the business tried to make it right but I couldn't help but leave an honest review, I don't want anyone making the same mistake I did with taking a chance on Travis.

***Edit/Update: I find it interesting that the owner will go out of their way to comment on every good review, but has not contacted me or acknowledged me after my terrible experience here. What's with that? Do yall just ignore the bad experiences as if they never happened? Because I'm still having nightmares and wish I could forget as easily.