Banfield Pet Hospital, Fort Lauderdale FL

Worst experience with vet ever. Went with 2 cats for vaccinations and they gave them the wrong vaccines. Still charged me full price.

On December 23rd, at 1: 45 PM, I contacted Benefield Hospital seeking prompt assistance with my dog's nail trimming. Regrettably, my interaction with shanitza was characterized by a low and nasty attitude. As I inquired about availability, she dismissed the request, deeming it too challenging, while, shockingly, another employee beside her engaged in inappropriate laughter regarding the situation.

This unprofessional behavior during a simple inquiry about a routine procedure raises concerns about the overall service culture at Benefield Hospital. Pet owners, like myself, should be able to trust the professionalism and empathy of the staff, especially in situations where quick and compassionate care is needed.

Moreover, this experience makes me ponder how the hospital would handle more critical or emergency situations. If a routine nail trimming can be met with such indifference, it leaves me questioning the reliability and dedication of the staff in more urgent scenarios.

I share this review to shed light on the disheartening experience I encountered and to caution potential clients about the level of service they might receive. One star reflects my disappointment in the unprofessionalism, lack of empathy, and concerning attitude displayed during my interaction on December 23rd.

Carlos ocampo

I am not sure why i went back here, I guess location. I wont go back though. I arrived 15 minutes early for a 1030 appt. I was told to have a seat and they would check me in in a minute. At 1025, i asked the blonde girl drinking her latte (and chatting on the phone) if she could check me in as i had a 1030. She said i had to wait for someone else to check me in. At 1035 I went back up and a different girl grudgingly checked me in. And then i was seated again. No other people around. At 1045 someone else (not an emergency) shows up and the nurse assists him within 5 minutes. Finally at 1050 I asked the girl to let therm know this was a simple blood draw and i would need to leave for a meeting soon. Her response was "i told him already". I asked if he could be told again as i had not anticipated an hour for a simple blood draw for heartworm. She said 'i told him'

I sat down and literally no one really appeared interested in the fact that i was not being helped and was still in the waiting area. I left at 1052.

Banfield Pet Hospital located in Ft. Lauderdale in the back of (pet smart). Animal store. I brought my 6 1/2 year old cat for immediate survey.due too cat playing with squirrel and had claws attached to the back and neck of my oldest cat. The Employee's.from reception, all staff, nurses and vet are the BEST AT THIS LOCATION, I GIVE THEM 10 STARS FOR ALL CATEGORIES,! Professional, experienced, exceptional,! Each and everyone of this. Businesses employees. I have had my 2 cats on BANFIELD MEDICAL OPTIMUM WELLNESS HEALTH INSURANCE FOR 6 YEARS! AND THEY OFFER ALOT. OF BENIFITS AND QUALITY SERVICE FOR ALL ANIMAL NEEDS! MY PET'S ARE #1 TOO THIS Health Care for animal's, BUSINESS! AND NOW. I HAVE JUST RECEIVED A 10 WEEK OLD KITTEN THAT NEED'S A HOME AND I HABE BEEN BLESSED WITH A FOSTER DOG. That I intend to keep. SO ALL OF MY FUR FAMILY IS GOUNG TOO BANFIELD PET HOSPITAL THIS MONTH! Thank you!

Ok they sold me a health contract but it was half the price of the one at VCA pet hospital. To buy services a la carte here is prohibitive. As at most vets today. The vet was called Dr. Joy and he was well.really nice. Took great care of my Chi. So.he's getting his teeth cleaned next week on the plan. Usually a massive expense. Now $49 a month with free office visits all I want and shots and so forth. My dog will be taken care of. I'm ok with that.
Update: Dr Joy left the location and so did I after some disappointing yet costly experiences with sundry green vets. Switched to Cats Exclusive in Margate and pricey but high quality care at Stevens Animal Hospital in Pompano.

I must admit that today's service was excellent!

Great service this time!

Not a happy dog owner! My dog had a scheduled appointment for surgery. I arrived 10 minutes before for my dog's 7am drop-off time. The staff was late arriving. After the staff member got situated, I was informed that my dog's appointment was scheduled for a new date. No one informed me of the new appointment, I had to take my dog home, and I was late for my workshop. Then I called to complain and I received an explanation of why the appointment was changed and an apology. Wow!

This place is so poorly managed. Screaming animals in the “back room”. 1 doctor. I am sitting here trying to decide is this place is even safe. They put me in a waiting room and told me it was normal to one placed here for 45-hour. My appointment was 35 minutes ago.

I just wanted to say THANK YOU to the front desk staff, the nurse & doctor who helped my Bentley cross the rainbow bridge Monday January 30th at 8am! From the beginning to the end, to picking up his ashes! You guys were so caring and sweet through the whole process! Thank you! It was a very sad time but the caring you guys showed helped a lot!

It is somewhat convenient but most times when I need an urgent care I have to end up paying for a private vet in other clinic because they "could not squeeze my dog in". Also, aside from the Plantation clinic, most Banfield clinics do not let the owner accompany the dog on the appointment. Kudos to Dr Kajatt at Margate, who has always been accomodating to me and my dog.