Banfield Pet Hospital, St. Petersburg FL

Super friendly staff. We had Dr. Plummer for our visit and he is super friendly. Very informative. They even called the next day to check on my girl Bella and that made my heart very happy! They definitely care for their patients and fur babies.

Continuously tries to upsell you on "testing" when they have a record of recurring issues (ear infections or conjunctivitis). On a wellness plan and seem to always spending $50+ for unnecessary tests (they guilt trip you into testing or say they can't diagnose when other vets tend to not to do this). Definitely a franchise with a quota mindftame. Stick to private practices.

Vet is great, but Im way overdue on getting proof of rabies shot over to the county. They say they will send it but never do, I have to find time to go in person just to get a hard copy but thats easier said then done. Why not just say no from the start or at least after the 20th request? Im way too trusting but not really forgetful. I will never use Banfield again

Banfield can’t stop payments on your card if you don’t have authorization on that account. Bad service if you ever have to call them. Not worth the hassle, just go somewhere else.

They lost the business of my aunt's animals a few months ago due to poor customer service, and now they've shown me why I should go to. If you make a mistake, it's okay. Just own it, fix it, and move on. Thats not what happened here:

I politely asked them to make a spelling correction to a document they made that I will need when I move and I guess they were so bothered by it, that they had to make a point verbally and physically show that it was an inconvienience to them to correct their mistake. So much so, that when they corrected it, they underhandedly capitalized the corrected letters in the middle of my name. Hope you guys can find a way to be professional again. What a shame.

Very friendly staff, professional and kind to my pet. They answered all of the questions we had. They also treated our animal in their care with the most respect and kindness.

10/10 would 100% recommend.

The worst place you can take your loved animal. I had an appointment follow up after surgery. Booked two weeks in advance, they call me at 7 am in the morning to cancel because they booked too many people afterwards. They truly don’t care about your animal