Bank of America (with Drive-thru ATM), Miami Lakes FL

ATM NEVER WORK, you can’t made a deposit or take cash here! More that 16 moths with this situation!

This bench is very good for people to use for you to go to use for you

Dissatisfied, disappointed and offended with the service, I was trying to change my legal name on the 5 accounts I have with them, since I’ve been getting a lot of mail and phone calls from Bank of America threatening me about closing my account or having problem with the IRS because the names didn’t match, and because I have 1 account with my mom, they said they can’t update my information unless this person sign. So when I told Angelique Diaz that doesn’t make any sense that the bank wants to keep my accounts with a wrong identity that doesn’t match my ssn or ID, and they had it wrong since before my name changed, she suggested that if I didn’t want to bring my mom I should CLOSE the account.
That’s what the call customer service.
Avoid this office, I guess you should avoid BOFA completely.

Horrible customer service, I was attended by Angelique Diaz. I was requesting an important bank officer statement. I showed her the requirements I needed, I tried explaining to her what I needed. She responded with i know I know and then I had to wait 3 days to receive the incorrect information on my bank officer statement.