Bank of America (with Drive-thru ATM), Port St. Lucie FL

Went to this bank to get $10,000 out of my personal account. Teller and manager wanted to know what I was going to do with "my money". I clearly stated that it was personal, but that wasn't sufficient nor a valid reason for them. Manager asked me to step aside and to go into her office. Later she kept insisting that she wanted to protect me. I asked if she wanted to protect me from myself? Manager even offer me a check so they could track my transaction. Again, I stated that she doesn't need to track my personal transactions, she can ask all what she wanted, but I don't have to answer and they have no right to question me. You all need to understand that you are the ones doing business with my money and not the other way around.i called to another branch, spoke to a manager and explain that it was personal. I ended up getting my money without having to explain myself and without any issues. I hope my experience does not go unnoticed and that CORP can provide feedback and training. Don't understand why this manager/teller/branch didn't give me the money, but another branch did.

This is the worse bank in port Saint lucie.they only have 1 cashier.and 7 people waiting in line.talking about 40 minutes standing.seniors old people with bad knees, the bank doesn't care bout it, I see lots of ladies that works for the bank and they all do is looking around.no customer service.very poor customer service here.

Today 05/31/23. I went to the bank to get a cashier check. I was in a hurry because I had to make a payment to another company that same day. The teller and the manager refused to give me the cashier check. Even doh I had the money in my account. I then withdraw the money and went to another teller in the same bank who give me the chashiers check. Thanks to Beverly. I got to pay my bill. That manger and teller needs to go back to school.