BankUnited, Miami Lakes FL

Would give a 0 if possible.

I recently sold my property and the title company uses BankUnited for escrow. I bank with Chase and was told that my proceeds are locked up because BankUnited has a history of reversing checks and passing liability for insufficient funds to the payees. Therefore, Chase automatically keeps any transaction in a 7 business day lock in case BankUnited pulls off another of their signature moves. Kicker? Chase tried to get confirmation that the funds were in the escrow account after they (BankUnited) had "cleared" the transaction, but because Chase & I are a 3rd party, they flat out rejected confirming the funds where actually there. So in essence, they clear transactions without confirming funds are there, and make the payee liable to their process failures.

Summary: Don't engage with any company that banks with them for escrow accounts. I'm willing to bet their lack of professionalism & quality extends to other products/services they offer.

Professional, caring, knowledgeable. I have never not received the best customer service. I actually transferred some of my accounts to this branch. Ask for Mercy or Enrique.