Bascom Palmer Eye Institute at Naples

The doctors may be fine, not that I could find out. I made multiple calls to this organization to make an appointment for an urgent retina issue for which I needed to see a retina specialist on a weekly basis. Unfortunately nobody answered the doctors office and most of my calls were not returned. I initially spoke with their central scheduling office who had me fax my medical records. After a few more calls I finally spoke with someone who told me to fax them to the doctors office directly. However they gave me an incorrect fax number. A few calls later I got the correct number and faxed the records. I followed up with a few more calls that were not answered for a few days. I finally spoke with someone from Dr Davis office who told me my “urgent” appointment could be accommodated in 6 weeks. However I needed to speak with the central office in regards to my insurance. After weeks of calls and conversations someone finally told me that they weren’t even contracted with my insurance company so I have wasted weeks of my time to get no where. My advice would be to try somewhere else.

Don't waste your time. I was referred to Bascom Palmer by my home ophthalmologist for a vitreous detachment. Spent 15min on the phone with "reception" where they wanted ALL my personal and healthcare info only to be told the first available appt was 8 weeks out. Why didn't they lead with this information?

Love this place! Dr mendoza and his team are amazing! People say there are long wait times but what do you expect when visiting some of the best doctors in the world? Thank you!

Maybe they are good if your experiencing a major eye problem for a routine check up don’t go! My appointment was for 1: 30 it’s now 3PM and I’m still waiting. This is no respect for my time. Also their phone system is a night mate to get through to any body. And they didn’t even bother to confirm my appointment! This place is over booked and inconsiderate to my time. I won’t be back