Baymont by Wyndham Jacksonville/Butler Blvd

Clean rooms, great service from the front desk. The breakfast lady is rude. Not the way you want to start your day with a b+ () h in the morning. Everything else was good. That woman needs to be fired.

Black mold. I got in super late almost falling asleep behind the wheel tired. I checked into this hotel and when I got into my room I immediately noticed an odd smell. My partner and I looked at each other and questioned if we should go back downstairs and get a different room but we were beyond exhausted. The next morning when I opened my eyes up it quickly became apparent what that smell was all about. The whole ceiling was covered with spots of black mold.

The reason for the 1 star is because i can't understand why they have no tea or coffee making facilities in the rooms. That's a complete deal breaker with me. Never will i use them again unless that policy changes.the girl on the desk when i checked in was fabulous and deserves credit for being a great member of staff.

I️ booked this hotel thinking it’s not that bad because it’s at least a 3 star almost a 4, but it was definitely not my best experience. The first night I️ started getting small bites all over my body and I️ ignored it because my skin is sensitive anyways. Then me and my fiancé went left for breakfast in the morning while the housekeeping were cleaning rooms, and we come back to only clean towels and they empty out our trash. That was all they did. Normally I️ come back to my hotel room with new sheets and my bed made at any other typical hotel but not this one. At first we weren’t complaining, we were just accepting the fact that they weren’t changing our sheets. Until the 3rd night my fiancé got the worst bites on his neck. That’s when I️ started getting worried and we searched up what bed bug bites look like and it definitely look like the ones we both got. His reaction was definitely worst and we might even had to go to the doctor to get that checked out. I️ didn’t want to leave a complaint because the staff at the front desk were the nicest people, but the hotel needs to do better at cleaning the rooms. Sheets should be changed and washed and disinfected better on a daily. There was other little issues but my biggest concern is getting the rooms cleaned better.

Not sure how this hotel has the rating it does. You can tell they tried to remodel, but it was horribly done. There’s A LOT of homeless walking through the parking lot, the elevator looks like the floor could fall off at any minute around the edges, our room was smoke free but still smells of smoke, it was HOT when we first walked in the room, the room was soooo musty and damp that I almost couldn’t breathe, the bed felt wet it’s so damp, the lamps had rust on them, remote didn’t work, there was a black residue on the ceiling, and a spider crawled out from under the blankets when I pulled them back. All in all we were not comfortable here.

Clean room, nice and helpful staff
Not much of a breakfast if you're a family but good enough for adults. Ice machine was broken and that was a drag.

First time staying at this location in Jacksonville.
The front counter person she was amazing great personality I'm very big on customer service so if you don't have great customer service it's a possibility I won't return to your establishment.
I did not like the layout of the rooms.
The free breakfast was great they kept the area clean. So this is a non-smoking hotel, this is where it gets to be a little shady. I was outside at 5: 00 a.m. Drinking coffee and smoking a cigarette and there was so much activity.
I know there would be activity from the work crews that were staying in this location, but the foot traffic for young ladies and unsavory people was heavy I felt very unsafe
This location is a great place to stay if you're not driving.there are roughly around 10 to 15 different eating locations within walking distance shopping as well.
I chose this location because of the proximity to the Mayo clinic that was affordable.

We had about 4 rooms here at the beginning of June. We had people from Ohio, IL, CO, NC to attend a friends funeral. The staff was accepting and gave some of the rooms multiple chances when they didn’t have to. They worked with us on using the table area and the outdoor patio for some that got in late. The general manger deserves a raise for her compassion and support during the worst week of most of our lives. Job well done! Was a great stay despite our terrible reason for visiting.

Donna and Erika were amazing! My stay was very comfortable and enjoyable. Very clean environment. Will definitely be back again (:

If I could give this a negative status due to the overnight live in lady. The live in lady is on video being very disruptive and no excuse for her behavior. Will be talking to the owners in the morning of her firing. The outmost disrespectful woman I have ever met. The door hanger is more for display than anything. The housekeeping will try to breach the door every day. Ask for the owners information and get confronted with calling the cops. All this over asking why this is a continuous situation. Desk staff whoever she is need to be fired. I will follow up when the cops get here which they just have. They said I did nothing wrong and the woman behind the desk needs to find a new job. I would like a follow up and to speak with Sean. Which she refused to give the info to. I have video which they won't let me upload here. After all said and done the cops left cause I did nothing wrong here. This employee should be held accountable for her actions here today. And should definitely not be behind a desk at any job in her future. I cannot disclose her name at this time. But in the near future I can update my review with her information. Regardless this was the most upsetting experience I have ever had at a hotel. And if I had to book again it definitely wouldn't be here. The outmost disrespectful staff will steer my away from such a hotel. And at the same time this was happening she was super disrespectful to patrons trying to check in as well. A couple left due to her disrespect. I do hope the hotel makes this right. Cause I will be following up with the booming company and uploading the videos to the proper personal.

Do not stay here, wanted 129 at the desk and was 100 online, rooms stink, everything is old, beds are horrible, only 5 channels work on the TV. Even if this is all you can find, sleep in your car it'd be better than wasting your money like I did here.

Don’t come to the hotel they refrigerator don’t work the air conditioner don’t work they bed got bedbugs Front desk is disrespectful The window cannot up cause they screw it down The TV sound is broken there microwave is not working they don’t have a coffee machine in the room and the room smell like mold and mildew