Beaches Energy Services, Jacksonville Beach FL

Pretty bad service, the website barely works. I have to log in as a guest every time I pay. I pay between $150-$250 monthly for a 1 BR apartment, something seems quite off here.

Customer services is great in person and on the phone.
The web page. I don't even have words to describe how user unfriendly it is and just plain doesn't make sense. Perhaps you should gather some of your clients together and have a brainstorming session and fix it!

Everyone there is so friendly they make you feel like you are at home. They made the process of switching my power mostly painless. They do require cash or check which is odd but still no issue

Probably the best power company I've dealt with over the years. Since I've used over 15 different power companies that says something. The costs are reasonable and the service rarely goes out. If we have an outage they are on it and usually fix the outage in under an hour. I called in the last outage and a human answered in under 15 seconds. Not bad. Also, I haven't had any billing issues in the 12 years we have used Beaches Energy so I'm really happy with them.

Company casts blame on others and does not accept responsibility. I asked for a copy of an invoice I did not receive. They indicated another would come but it did not. I did receive a disconnection notice. When I called for time to mail a check because the company did not mail the second invoice I request, I was informed it was a hard disconnect date. So, now Beaches was going to disconnect service during a heat wave. When I asked why I could not have the time because they failed to honor my request, I was told the post office lost the invoice twice. I paid my bill electronically and just incurred a fee. I had the money and it was never about the money. It was about a company honoring its word and standing behind its service. My plan is that solar battery I've been eyeing so I can live off the grid as much as possible!

Myra & Lisa on their support team were very prompt in solving a difficult support issue. I really appreciate them reaching back out and making everything better. Thank you!

Paige is the worst person to talk with when you have a problem. Her favorite line is “You should probably call your bank”. Why the heck do you think I’m calling about a charge that I’ve already spoke to my bank about. Not to mention she is very rude and has no idea how to solve problems.