Benfield's Wrecker Service, Tampa FL

Totally irresponsible and rude they claim to have dropped off my GLS450 at the dealership for repairs but cannot prove it in any way, when I called to try to locate my vehicle they say that the vehicle is there, I asked based on what they allege that is there and they said based on many things I asked for one of those things and they hung up on me! DO Not use! Way Rude way irresponsible. They don't collect signatures at drop off they are the worst experience ever!

So me my husband got in a motorcycle accident.not are fault so when came up here to get are stuff and Steven Steve that it was so funny to tell us to go look on the ground and find are stuff are accident happen on the highway. -and it says on there paperwork that they have are stuff here

Steven was more than helpful. He went above and beyond to help me and I greatly appreciate it Sir.

Day and Steve are great guys they run a first-class wrecker business and are living the American dream!

Had to go through Benfield recently for an accident. Car had to be towed and then stored for a while since my apartment doesn't allow cars that do not operate. Many positives. The tow truck was on site quickly. At the storage yard the man at the desk is very polite and nice, had no issues with me coming and going to retrieve stuff from the vehicle. Storage fees are good compared to a lot of places. $25 a day for a small vehicle still adds up quickly but it's better than some places charging $50-$100 for the same vehicle.

However, docking a point because the tow truck driver who picked me up was not very communicative and was also unsafe on the road. At one point he did not stop when turning at a red light and we nearly hit a car who had a green arrow. Tow truck drivers need to be especially safe.

I was impounded and lets just say my property was missing once i got my vehicle back need to drug test your drivers until you find who is dirty and terminate them not cool to steal from customers even if it was impounded by the cops bad business far as im concerned

I used Benfields Wrecker to haul a shipping container to my property in Brooksville. The driver called me an hour before arriving to my location, unloaded the container where I asked, and was patient with me while I adjusted the foundation for the container sice this was all new to me. If the need arises
I would definitely use them again and I would highly recommend them to my friends and family. Very pleasant experience!

My car broke down on my way to work, didn’t know what I was going to do. Found this company and I can say I will definitely be using them if I ever breakdown again. The manager Steve was great and his drivers were friendly and efficient. Definitely happy with my experience! Great prices to!

Had my vehicle towed to the repair shop driver (John) was very polite and had my truck there in no time Will definitely use again

Was tailgated dangerously close by this driver for several miles on the interstate (I couldn’t go any faster, there was a clearly visible line of cars ahead of me). This truck finally passed me and aggressively sped up, going much faster than surrounding cars, and then I watched it tailgate another car dangerously close. I can’t speak for any of their other drivers, but this driver is reckless and dangerous to anyone else on the road.

I experienced the FANTASTIC CUSTOMER SERVICE of Benfield's Towing Service.
First time customer and was FREAKING out because I am a STUDENT and need to get to class. Steve LISTENED to the issue without interruption. (I can be long-winded) and sent someone out to me. Honda recommended him and I owe Honda a BUNCH. Steve and the driver
were my ANGELS, MY HEROS that day. If you have an issue PLEASE call STEVE and he WILL have apart of his team out to help you. He HONESTLY CARES. Eddie V's also recommends
Benfield's.

I drove my car to BJ’s tire center this morning (Nov 1,2019) to fix my flat tire approximately 7: 20 a.m. BJ's was closed, so I called Mercedes Roadside Assistance. A young man came out and tried to put the spare tire on. He advised me that the spare tire needed a valve. He advised me to call MB Roadside service again for assistance. I waited for BJ's to open up at 9 a.m. To assist me. However, they didn’t have tire in stock, nor did they have a valve stem for my spare tire. I called Mercedes Roadside service and they sent a driver from Benfield Towing Company to tow my car to Mercedes Benz of Wesley Chapel today. I had an unfixable flat tire. The tow truck driver got inside of my car and try to align car with the metal flat bed by driving it. The he got out and push a button to pull the car on to the truck bed.as I'm standing out side the car talking to my boss on the phone and heard a loud noise. As he proceeds to put the straps over the car tire, I said, “ did you just damaged my car? ” He said no, it was already damaged. I said no it was not. As I was talking to him, he has his boss on FaceTime. The boss yelled at me and said, my car was already damaged. I advised it was not. I told them I have a witness who can prove it, plus I took before and after pictures. I called the police. Before the police arrived, he took my car back off the truck, gave me my keys and left me stranded. I asked are you not going to tow my car, and he said, "my boss told me not to. " I was very disappointed. I was 5 hours late for work, after waiting for other Towing truck drivers to arrive. Action Towing Company driver Mike showed up. He took care of loading my car on the truck be the proper way. He took me to Mercedes and stayed until l I got a loaner car. Thank so much Mike and Action Towing Company!

Bad experience with this company. The driver and the office after I called to complain, they didn't want to hear me, and hung up the phone without giving me a chance to explain. I've been in this property for so many years and the driver objected to bringing the tow SUV in. This company is expensive, rude and lazy drivers.