Best Smiles Orthodontics, Orange City FL

Had an issue with a receptionist. No need to get into detail just know Dr Best gave me a call personally and handled the situation with care and concern. We feel much better and appreciate his level of professionalism. We can now move forward and I look forward to continuing our business with Dr Best thank you again sir great job!

Hi!
I am a 66-year-old who has embarked on a long journey with Dr. Best and his staff.

Dr. Best and his staff carefully and patiently guided me through my first-time experience with braces.

At first, I had many questions and concerns because of my age, but because of their initial encouragement and emotional support that I received from the whole staff, I was able to take that leap of faith.

I would also like to add that one of the staff members, Carrie, was very instrumental in making sure I was comfortable on my first visit and she just happens to be a former student! How blessed I was to know that she remembered me which put my heart at ease.

In conclusion, I would HIGHLY recommend Dr. Best at “Best Smiles” to all those seeking orthodontic care. I guarantee that you will not be disappointed!

Thank you,
Jackie Von Casminski, current patient

UPDATE!
Well guys, today was my last day for wearing braces! (2020-2023)
This was a journey that I could not have completed without the wonderful help and great support from the team at “Best Smiles. ”
Dr. Adam Best and his entire staff were all instrumental in keeping me actively engaged and informed throughout the entire process.
It was a challenge but these people know what they are doing!
So, don’t let age or any other circumstance deter you from obtaining a beautiful smile. You deserve it!
Braces were my choice and Dr Best and his entire staff were there to give unyielding support and encouragement through the entire process.
And I would also like to give a special
“thank you” to Miss Carrie who made sure her old teacher was taken care of.
Love you guys!

Called at 3: 00PM on 9/7/23 to schedule an appointment to get my daughter braces. Was left on hold for 12 minutes. I called back at 3: 30 And was left on hold. I hung up and called at 3: 45 and was placed on hold again. I’m taking it at a sign that this may not be the place where I should take my business. This message is for the management team. I suggest a better system or protocols to not deter any potential clients.

Update*** an employee saw my number on a caller ID and called me back after close of business this same day. I will refer to her as Mrs. E. She apologized as they were having issues with phones and short staffed. I expressed to her that whoever was answering phones would have been better of just stating, he we are really busy, what’s your number we will call you back or ask to call back later. Instead, they would answer phone, not let you speak, place you on hold indefinitely. Mrs. E asked me if I would like an appointment, I had already scheduled with another practice and told her no thanks. We talked a bit over the phone, she expressed interest in my concerns so I decided to give them shot.

Day of appointment- the location seemed nice, the staff at front desk was very attentive and greeted everyone that walked in. They took my daughter to do some x-rays and within a few minutes we were sitting with Dr. Best. I must give Dr. Best kudos for being diligent and concise explaining his assessment. Mind you I had gone to another practice the week prior. He articulated his approach to achieving the results we are looking for in simple terms. With the X Ray up on the screen as he is explaining, made it that much easier to understand. The first practice was just trying to sell us Invisalign’s product. Dr. Best was concerned about getting the best results. With that said, I’m calling Best smiles today to move forward with my daughter’s braces. Thank you Mrs. E for following up. Your customer service skills and genuineness caring for customers is why I gave Best Smiles a shot. Cheers to you!

I just recently had my braces removed after two years of having them on, and I must say that I am extremely happy with the results! Dr. Best and staff did an amazing job! For years, I had been telling myself “I really should get braces…” Now in my 30’s I finally made the decision to go for it, and I’m glad I did! The staff was always very friendly to me, and I always looked forward to going in for my appointments. I usually had Martine work on my teeth, and she always did an outstanding job! Dr. Best is a really cool guy, and is very fun to talk to and joke with. If I had any issues, he would always take time to address my concerns and answer my questions. We ended up keeping my braces on a little bit longer than anticipated, and I’m glad we did. I am definitely happy I went to Best Smiles, and I recommend Best Smiles if you are considering getting braces!

Martine has been doing my braces for last few visits and honestly best experience everytime thank you Martine

The Dr is super friendly as is most of his staff. Efficient in his work and in clarifying doubts.

I have been getting treatment with Dr. Best for little over a year now, and I must say, I have been so happy with how everything is coming together. I would recommend Dr. Best and his crew to anyone.

I love the staff and the doctor! The front desk is always so pleasant and the assistants make you feel so comfortable! I would definitely recommend this office to anyone!

I have been going here for about a year now and the customer service is great and always treated very professionally.

Stephanie and Martine did a great job on me. I'm really happy with my smile! I would recommend to close friends and family.

I’ve been a patient here for 14 months, and it’s a great experience so far. The staff is terrific!

Nicole was great. She was very professional and would definitely have her help me again! Thank you best smiles!

Very good attention from all of them especially Martine, Gemma and of course doctor Adam Best the best thank you very much