BJ's Tire Center, Boynton Beach FL

The gentleman putting the tires on was great! Very thorough and careful with the car. Not all shops are. Prices of the tires were great as well.

I took off a star because they had ONE guy mounting my tires, answering phones, talking to walk in customers AND filling propane tanks. It took quite a while, roughly 3 hours if I remember correctly.

Other than the wait everything was great!

Not worth the 55$ membership that you cannot cancel and automatically renews without your approval.

This review is solely for the Tire Center at the Boynton Beach location. I am a member and will continue to shop at BJ's however I will NEVER use their Tire Center again.

The online ordering and appointment scheduling was easy and straightforward. The staff that install the tires are nice and professional but limited in their ability to make decisions that help customers. Unfortunately, that is where the positives end for this tire center.

I purchased 4 tires online (over $500) and had them installed at this tire center. The delivery took 10 days and the install took almost 4 hours! Almost immediately after install there was an issue with one tire losing air, about 10-12 psi overnight (luckily I have access to an air pump so I topped off the tire until I could get into the store).

My first attempt to have BJ's tire fix the issue failed with the employee telling me I should go to another shop that can submerse my tire and find a leak. I needed to get to work so I left and that night I put some water and Dawn dish liquid on the tire and found the leak myself. It was on the edge of the tire wall so I knew the tire would need to be replaced and not just plugged.

My second attempt to have BJ's fix the issue also failed when the employee could not find the leak. He said they would have to order a new tire for which I may be charged depending on management's decision. He changed my tire to the spare I have, kept the bad tire, ordered the new tire and said I would be contacted when the tire was in store.

Two weeks later and after several phone calls to the tire center went unanswered, I went in person to find out the status of the tire. I could have been driving around on a spare for two weeks which is not safe (although it was an inconvenience for my family, I did have access to a second vehicle but the store did not know that). When I arrived, the employee said they had the new tire but no way to contact me. This was absurd because I am a member, I filled out a form with my name, address and phone number to order the tire.

Finally, I was able to schedule a time for them to install the new tire and put the spare back in my trunk. The install for the new tire took another 4 hours, that is one tire!

I will still remain a member because I enjoy the club however, I will NEVER return to BJ's tire center again.

1 Star for terrible customer service. This is not the fault of the poor guys scrambling around back there trying to service cars as well as answer phones. There needs to be a dedicated person assigned to customer service by BJ’s management. I bought my tires 2 years ago and for 2 years consistently have had a hard time getting anyone on the phone to even schedule an appointment. I had to drive to the location today to make an appointment in person. This is not okay

Dropped car off for replacing four (4) tires at 11: 30AM on 03/26/2020. Was Not Done at 5: 00PM!
How do they stay in business? Go Somewhere Else!