BJ's Wholesale Club, Kissimmee FL

Almost 30 minutes in line call customer service faviola response was we are staffed based on our needs! Really now only 2 cashiers open and self checkout that half the time doesn’t work! Oh wait I complained and now they are associates directing the lines!

I had new tires installed today. They messed up my locking lug nuts. Only got one back on then got one stuck in the key. Now I am inable to remove the one they got on. They did not offer to fix the the problem. They said I would need to buy my own and take care of it myself. Very unprofessional and no customer service! These were factory lock not cheap aftermarket ones.

Customer service is not knowledgeable on basic information easily available on their website. Went in to purchase a generator using the day pass. The associate told me they don't do that anymore and I'll have to pay $110. Membership cost $55. When I ask why so much and that their website says they do offer day passes, the associate backtracked and stated it's going to be 20%. I left the line to pull up the information online and allow other guest behind me to go ahead then came back in the line. When the associate saw it was me again she called the guest behind me. Two other associates counter looked at each other them me trying to figure what just happen and why was I skipped.

I am extremely disappointed with the Tire Department. I had an appointment today at 10: 45am to have my tires rotated and the sensors fixed on my tires. I had my dad drop off the keys to the vehicle just like I did less than 2 weeks ago with my other vehicle. Well I went to pay with my husband and pick up the vehicle and nothing was done. Their excuse was I did not give them the keys personally and did not pay prior to having the work done. I even spoke to them on the phone when my dad was there and he did not say anything about payment or anything like that. I would have paid with no problem over the phone had he said something to me. I tried to call them several times througout the day to check on the status and no one answered. Like I said I brought my other car in and had the same thing done with no problems. Very unprofessional. I will be taking my business elsewhere from now on and you should too

Costumer service was horrible. The woman was not speaking up or clearly and got mad at me for not answering her questions fast enough. Check out was horribly slow, the self service land was closed and my cashier walked away mid-check out twice to speak to another cashier. I love BJs and the idea of the store but these employees were horrible.

This is one store that has stayed relatively stocked throughout the pandemic. I can always find everything I need, including various meat, poultry, and even some limited seafood options. I was even able to find Lysol and Clorox cleanup on some occasions which is almost impossible to find anywhere else right now. My only issue with this location is the limited sanitation measures. Every time I arrive there are hardly any carts available and it’s not an issue of them being used but rather there are in the parking lot, dirty and no one is retrieving them. When they are retrieved there are placed outside, and the only thing that’s offered is a quick wipe for the handle you put your hands on. Another issue is the app has a feature, similar to Sam’s club that should enable you to scan your items via your phone and check out instead of standing in a line but for some odd reason it doesn’t allow you to actually use the feature when you’re in the store. That would be super helpful to get yours customers in and out, and prevent people from having to stand in line in close proximity of each other.

Extreamly disappointed.line all the way around the store yet the gentlemen leading the row for BJS management on his tag had 6 self serve registers setting empty.asked if could use one of those was told have to wait in line around the store continued my shopping was there over 45 min management guy never sent one person to those registers total incompetence watched people sneak over there to use them never said anything to those people I'm sending copy of these to corporate total bull I want my membership money back piss poor service

You may want to check prices before going to this location. I was at Biolife down the street and needed a few things I normally purchase at the Millenia store. I purchased the Wellsley Farms 44 oz. Blue Agave sweetener and it was $2.90 more than the store at Millenia! $8.39 instead of the $5.49 I usually pay. The next time I went to BJ's at Millenia they told me each store sets their own prices. What a ripoff! So who knows how much more you are paying at the Kissimmee location. It may be worth the trip to Millenia to do some price comparisons. I will not go back to the Kissimmee store now. Buyer beware!

NO ONE IN ANY DEPT ANSWERED THE PHONE! When I did speak to a manager in the store, her response was yeah that happens. Waste of my time!

Unacceptable today lines all the way to meat dept remember you are not doing me a favor iam your saving and my time is more valuable

Lines were all the way back to the dlei department and only one register open, the rest were self checkout. This makes no sense especially when this is a club that one has to pay to be part of. Will probably not renew this membership.

Went to Bj's yesterday to pick up my new membership and take a look around. Many people, customers, had no masks. The carts were wiped down after we took one? Whats the point of that, we already touched them! Went to Costco last week, before they implemented a mask policy, many people, also customers had no masks, but they were spraying and wiping carts down before we touched them. Makes more sense to me.

I was shopping recently and the lines are very long. The club has put security guards in place to enforce a cue line at the checkouts that is fair for all shoppers. (Honestly, I would love this to continue into the future.) But I watched a cheater find a way around the line. He had his grandmother wonder past the guard while he hid with a cart. She got to a register and waved him to come to her and the guard stopped him. He said that she was in line and had waited her turn, so the guard let him go! I called this out and they did nothing, so I called the store manager and told her to review her video footage. Well, they have instituted changes so this can't happen again. That is the sign of good management.

I visited here once very clean everything thing looks good to me we might become members in the near future to these stores keep up the good work management and on a positive note please recognize people giving the store honest reviews this would really help more. Have a good day

Place is well stocked, clean and provides many great options to their members. My new place to go for most of my needs.

MET AT THE DOOR BY ARMED SECURITY? NO THANK YOU! I'LL BE SHOPPING AT SAM'S OR COSTCO WHERE MEMBERS ARE TREATED WITH RESPECT NOT 9MM WEAPONS