BMW of Tallahassee Service

My vehicle was recently serviced at Capital BMW of Tallahassee. My amazing and knowledgeable Service Advisor Ian Wyre made my experience seamless from the beginning to end. Thanks Ian!

Ian Wyre is very personable and patient and did a wonderful job explaining my options for service.

My advisor is Ian Wyre and he is outstanding! Always professional and courteous and I have been a client here 7 years! As long as he is there, I will be, too

I have worked with Ian Wyre for 7 years now and it is always a pleasure! I am going to miss the folks at BMW of Tallahassee as I transition to the Sarasota area! It's been great and these folks really are the best!

Very pleasant experience getting my car serviced in spite of crazy weather etc! (tornado warnings!) Anthony Taylor worked very hard to get my cars recall service started before the power went out! Success! He also explained everything very well and kept me informed as I was waiting. This is my first time owning a BMW and I’m really enjoying it as well as enjoying the beautiful, comfortable waiting area. Very pleased with this service department and very pleased with Anthony Taylor!

Ian Wyre was very professional in responding to my questions and concerns about my vehicle.

Timing for above repair needed however car pickup and return due to service engine light coming on after 30 mins of driving. Very disappointed.

Purchased an X. Michael Johnson was great, well informed of product and comparison to competitors.

Today's service was a nice experience. I was able to get in and get out with no problems. I also was able to receive a loaner car on today's visit. Good service today from Tony and my last service was a nice one with Ian as well.

Jessica is handled my service perfectly. Explained everything and kept me up to date as the shop moved through the process of fixing my car.

Ian Wyre is our service representative and he was on the job - sight unseen! This was our first experience with this BMW and with Ian and hope to continue our new friendship. Thanks Ian!

As always Ian was easy to deal with and provided complete and understandable information regarding service needs of my car. Looking forward to a continual relationship with Ian Wyre when my new 5 series order arrives.

Ian Wyre provided excellent service during my recent annual maintenance visit. Thank you Ian.

Ian Wyre is the best service writer BMW has. He is polite. Kind. Respectfully and knowledgable! Seriously handles ALL concerns and goes above and beyond to accommodate his clients.

Jessica Carbaugh was extremely helpful and the text showing the work being performed was a real bonus.

Jessica provided excellent customer service, and was very helpful to me and other customers. While I was waiting for my car to be serviced, there was a customer in the waiting area that Jessica came to her to talk about her car. I was impressed by how much attention she provided this customer with their issues, answered questions, and resolved the issues. She went the extra mile with the amount of time and patience she showed each of customers while I was there. As a business owner myself, I would put her in a leadership position if she worked for me. I observed how patient she was with one customer who was not being very polite, making negative review threats, and making unrealistic demands and blaming management about the wait time. The way Jessica handled that customer alone showed me she has patience and what it takes to be a team leader (if she isn’t already). Good Job Jessica! Good Job BMW for hiring Jessica!