BOB THE BAKER, Miami Gardens FL

I consult their service guys, because we are going to celebrate a 70 years old gentleman’s birthday, this birthday boy is from Australia. What I asked is to order a custom made “Gluten Free” Cake, they reply me to order online, then will memo everything I need later on.
I paid already and also made several options such as money-pulling cake…. Etc

Then I found the order confirmation noted the wrong pickup date, I told them, they corrected after. I asked them to make sure that this cake is gluten free 2 days before birthday, they told me sorry that this is not gluten free, I asked them have to be gluten free and send them the screenshot of our conversation!

No further reply until next day, they said they cancelled the order and give full refund!
As there are three parts of payment, one is the cake $ 458.9 SGD.the other part is 250SGD and 10SGD.
They refund 458.9 and 250. But forgot 10SGD.
It is not about money, it is an altitude and company’s culture, sorry cannot solve problem. This is only one time 70th years big birthday ceremony.
Refund money is not what a cake making company’s policy ， solve problem is!

They should seek for help from other bakery! Not just cancel! It is someone’s important day, not just sorry and refund money!

I would never and ever go to this store!

The lady who helped me has no idea what customer service is, very bad service. I had to guess where the order was after paying for it because she didn't even tell me where to pick it up. It was the first time I went to that bakery and the last. Bad service and the tray cakes were very hard or perhaps they were from very early or from the day before. They should have more awareness and education because the customers who go to their bakery are to consume them, not to do them any favors.

Delicious as always. Bob serves plenty of fine food managed by superwoman Mabel!

Today, Mother's Day, congratulations to all the employees for this day and for the pleasant, fast and professional attention I received and the delicious breakfast that Katia prepared for us.