Books & Books, Bal Harbour FL

I like this store for their catalogs and the owners can help with you with a lot of knowledge.

Good variety of books. The employee was friendly and knowledgeable about the questions that we made. It would be nice to have one or two couches in the store for customers to comfortably browsing books.

Walked in and was not greeted by either of the two workers, even after I said hello. I was disappointed in their curation, too; there were only staff cards for one shelf for books that are pretty well known (“Beach Read” by Emily Henry), and the other shelves were not super organized. Instead of a fantasy section and a romance section, for instance, the books were just listed under “fiction. ”

Basically, if it’s out of your way, don’t bother:/

Amazing Bookstore, horrid location. Run in, find great reads, but run out before the other shoppers kill you with their "what are the poor's doing in our mall" stares.

There are a number of Books and Books branches throughout Southeastern Florida. All independently owned and staffed by people who are passionate about books. I’ve visited a couple with nary an intention to buy. However, I always end up buying a good book or two here. Usually something of local interest.

This is a nice small branch located in the Bal Harbor Shops. The staff was very knowledgeable about their collection as well as what’s different about their other locations…they made a couple of recommendations. Parking is free in the shopping area. I loved the architecture and the layout of the Shops — it’s all open air with plenty of greenery. The Shops are mostly high end so I’m unlikely to shop here, but some of the eating places were packed: I’ll be back to Books and Books and throw in a drink and a meal at one of the bars/restaurants at the Shops.

The Miami Jungleland Book. A true piece of work. The best translation of Miami’s Art and Cultural Scenery. A must have treasure. This book makes you travel to Miami from any part of the world. I highly recommend it.

I loved coming into this shop. Excellent selection and a very friendly worker who was skilled in the art of engaging you in conversation but allowing you your space to browse. I accidentally knocked a pricey book down off a high shelf and he was very kind about helping me.

Sweet staff & great book selection! This mall is super busy most days & a great place to eat, hang & of course shop!

Hellooo. I would like to share my experience in this store.

First of all this is a 1.5 star review.

As a Miami Beach resident I have been a Lincoln road location customer for years especially when I used to live, study, and work in south beach.

My mom ordered a book in store, paid cash, and was told that she would receive a call when the book arrives… But we never heard from books n books.

I called once and again a few days later, the book was sitting there waiting for me to pick it up but no one called or texted me to let me know. At this point, after a week since the book was ordered and paid I wanted to understand why all miss understand happened.

I went to the store to pick up the book and I wanted to talk to the person in charge. “Talk about WHAT? ”, the so called store manager replied.
I just wanted to understand how customer service works in this company.

She did not introduce herself, just justify her behavior.

Possibly I dont know all the store policies. Even I was right or wrong, that is not the way to talk to a customer who has a simple question about the business where she works as a store manager.

I felt the disrespect for my time and my money.

I left the only person out of three employees who said “thank you, have a good day” was the your lady at the register.

After two phone calls, time, money, gas, parking, and bad customer service I could have bought the book online 30% cheaper.

I learned my lesson.

I also called and emailed the owner mr mitchell kaplan who kindly responded my email.