Brushes and Brackets Dental Studio, Jacksonville FL

They lady who answered was nice but the company Should probably update to inform other you no longer accept medicare/Medicaid.it’s already hard enough trying to find a dentist office for the little one i clicked on this one because it said you all accepted Medicaid/medicare. Even having regular insurance you may not have the right one pretty frustrating

Awful experience! We had an appointment this morning and showed up to them informing me that they will no longer accept my son's insurance by the end of next month. I set this appointment over two months ago, my son has special needs and requires certain accommodations they were aware of before scheduling this appointment. I spoke with someone in the office last week to verify his appointment and she never mentioned they have broken their contract with the insurance company and will no longer take it. I was offered to continue with the appointment, and they will provide a release to take with us to his next provider. Someone could have simply called and notified us and saved us the time (1 hour drive) and money (missed work) of this decision. Very inconsiderate!

The entire staff is so friendly and accommodating! Took my son in for a cleaning, found out he needed a procedure done. He was nervous about the procedure (and so was I!) but the entire staff was so kind and explained everything to both of us. They are up front with the cost of everything. You never have to guess what anything is going to cost! 10/10 recommend Brushes and Brackets Dental Studio for your kiddos.

Can’t say I was impressed actually I was disappointed in my short time with Brushes & Brackets if I could leave any advice would be to be more structured, pay people on time and be more professional and not to mention hire people according to the position they apply for that’s the main thing with this office Be more organized business it does matter it represents everyone in there and I’ll leave it right there.
And if my paycheck has not been mailed out on Friday as it was stated to me and I’ll definitely be following up with the labor board At that point it would be considered retaliation because I decided to go with another company that was a lot more structured and pays people on time and communicates that as well so we’ll see how it goes I will definitely follow up with a follow up review

My sons appointment was at 1100 am. Got there 15 minutes before his appointment. They didn’t call him back til 1130 and when he was called I asked the lady how long was it going to take, she replied well I just called him two seconds ago so is he coming or not. If I could give the customer service a -100 I would. Then the office manager wants to get an attitude because I was giving the dental assistant the same energy she was giving out. Worst experience ever. You can’t treat people with disrespect and then think I will give my child care to you. Will never go here again.

This place is great and have dental professionals that know what they are doing. The hygienist is the best in town and will get your teeth clean out. It’s like a family here and they treat you like your part of it. Highly consider if you need a dental office.

I have NEVER been more impressed with a dentist office in my life! This place was phenomenal from check in to check out. My daughtet walked in a little nervous and walked out so so happy!

My children has been going here for years and they love it. The doctors, the assistance and the whole atmosphere is great. I recommend to anyone and they take adults as well! They are a must!