Budget Car Rental, Hollywood FL

The employee Scott never showed us the car, walked around the car with us to show us the damages or gas meter. He just told us to sign the agreement and told us the car we are getting and that's it. But when we took the car back, the same employee left the counter to check the mileage. Both days we went it was only one person working there. Scott definitely wasn't friendly.

Reserved on website. Made no mention of increased cc hold. Price was double what I paid a year and a half ago for the same car. Never returning.

Canceled my reservation at the very last minute because they didn't have enough cars. Had to pay $150 extra for the exact same car and reservation at the airport.

DO NOT I REPEAT DO NOT RENT HERE! ALL THEY DO IS STEAL YOUR MONEY! I PAID FOR DEPOSIT AND NEVER GOT IT BACK! THEY SAID I NEVER PAID FOR A DEPOSIT!

Really good experience, Scott was very helpful and got me the best deal available. A+ I highly recommend this location.

The clerk at budget was so helpful to me he made my experience better than I thought and I was pleasantly surprised with the efficiency and the greatness of the employees it was a great experience

Rep at counter was so rude acted like he didn't feel like being bothered with me. Stated something was wrong with my license but not that they were suspended and they have a sign that says you can sign forms to attest he didn't even acknowledge when i said something about it.

Scott told my husband he could return the car, best day after the reservation (they close at 6 with no after hour drop off) and he wouldn't be charged since he paid for the day. Dropped the car off at 801 and got charged $20 late fee. Thanks Scott. Also a ton of fees, we might as well rented at the airport. Tire battery fee? Energy recovery? What a scam.

BARE BONES OPERATION,
located on a car-repairs heavy strip of State Road 7, the place can be easily missed. And, once there, you must be patient as too few staff process rentals on a system that includes dot-matrix printers popular when Reagan ruled. But the harried clerks are capable and professional, while the rates and cars are good. Usually. Venue is best approached from McKinley Street.

Horrible service when we went there to pick up the car we had booked online, they provided us with an upgrade without informing us, wanted a small car since we knew we were going to drive a alot so wanted something cheap on gas. Got to the car it was an SUV and it was not cleaned from the previous clients. Went back in the guy's answer was well it's the only one I got did not suggest another option so we were about to cancel when I asked if he could transfer our reservation then the guy says no but we can take this one and go to the airport and switch it.really you could not have suggested this before! He did not seem to like the fact that we we French Canadian tourists! I definitely would not go back there.

Horrible, horrible place. Made on line reservations, prepaid the weekly rental, went to pick up car, they didn't have one for me nor all the other people that came after me.

While the price was right, there were lots of disappointments. Mainly, NO ENGLISH by staff. Owner speaks english, but he wasn't there when I returned my vehicle early. They kept telling me in extremely broken English that they wouldn't let me return it. Then got very offended when I tried to explain that I'm not understanding them. Furthermore, the vehcile I rented was dirty, smelled like cigarette smoke and had a decent sized gash in the sidewall of a tire. Had a reservation to use the thus same place again, cancelled and took an uber to the airport instead.

HORRIBLE CUSTOMER SERVICE. THIS PLACE IS A RIP OFF, RUDE MAN BEHIND COUNTER ADDED ON ITEMS TO MY RENTAL THAT WERE NOT REQUESTED BY ME. THEN HE DIDN'T SPECIFIY WHERE I NEED TO RETURN CAR AT MY DESTINATION CAUSING FURTHER DELAY AND INCONVENIENCE FOR ME. THIS PLACE NEEDS TO BE SHUT DOWN BY CORPORATE.

VERY UNSATISFIED CUSTOMER

Reserved a pickup truck online. Got to pickup location and was told they didn't have it but could rent me a different car for twice the price. I said "just give me whatever car you can give me for my reserved price. They said they would have one in 30 minutes. I reluctantly agreed. Two hours later my car arrived. Beware of this place. Never again!

Went in this morning with a reservation for a suv. She said sorry don’t have a suv. I asked what am I supposed to do and why would you not call me and she shrugged her shoulders. There were clearly a few suvs in the lot and I saw my name on the reservation list and I had my paperwork. She did not offer me a car or a solution or a ride back home. She walked away from me and left me in tears in the office with her no where to be found. I don’t think she understood what I was saying or could speak English well. I will never rent from them again. They share with Avis and would be the same employee. I used the rent from the all the time with no problems and had the best customer service but I have never experienced this ever. I have never wanted any one fired before but to walk away and hide from a customer who was not yelling or screaming but pleading for help.

An absolute Nightmare! We got a car which got a flat within a half hour (so it clearly was damaged when we got the car) It took 30 hours and multiple expensive taxi rides to got a replacement. We missed important appointments and still got charged for the car. Worst customer experience ever. Stay away from Budget.

Great customer service and quaility. I recently used this budget car rental to rent a moving truck. The moving truck was clean and got the job done. There was no hidden fees or any problems when I returned the truck, which typically happens with other rental companies. I will definitely be going back to this budget next time I move!