Build-A-Bear Workshop, Destin FL

Took my son to get a build-a-bear during vacation. They’re limiting capacity, but are extremely slow in the process. The staff seemed very unmotivated and didn’t make it run due to the circumstances. I wouldn’t go back to this particular one to get anything after that experience.

Have been wanting to get my daughter's April birthday bear since Covid shut things down. My local store is still closed so I thought that since it was all one company it wouldn't matter that we were out of state. Rude employee told me "they don't do that" and turned us away. We would have bought more than just that bear so it surprised me that they turn away business. Oh well.

Waiting out here with a line at the time they open and no ones here. Seriously, not okay. Way to make children cry build a bear.

Saturday 7-25-2020 waited outside, in line in the sweltering heat because policy of max 15 people inside because covid. We were gonna buy 2 bears, we had our 3 year old grandson crying to go inside, manager let 5 people out of store and wouldn't let us in, wife questioned her and she said they were at max capacity, but we counted 10 inside. We left, and so did 2 other families. The place is being run by children. Wont be back.

Limiting people in the store. Slow moving at that. If you limit you need to speed to the process. We waited 45 minutes while families inside took their sweet time. Don’t bother with this location. Half of the things were out of stock too

My kids love this place and I honestly do too. The stuffed animals here are super cute and they usually have some sort of sale going on. We've been to 2 birthday parties here and hosted one as well, they are great with keeping the kids entertained and they do pretty much all the work. Highly recommend!

First time going to Build A Bear. My 6 y/o really enjoyed the whole experience. Friendly staff and great service. My only complaint would be we need one closer to where we live.

I really really really love it a lot i had so much fun in their store Making my very own Build a bear but I do think the saignee a bigger variety of dogs like maybe a boxer

Ordered a Winnie the Pooh bear to arrive before christmas. Took my Money and sent me some random purple bear and then they can't fullfill my actual order.will not buy from them again.

Very rude employee my child and me and wife and grandparents went to this store and were buying a bear and was told by Lori that we needed to move out of the way and get in line that we were already in. She was rude she was not only rude to us she was rude to everyone in the store. Emailed customer service but no return call or email guess this company does not care how they employees treat customers.

Horribly slow! Line to build a bear continues to grow, but one leaves to work the register while another person just walks around the store and does nothing productive!

Love the experience, but seemed like they were understaffed the day we went. We waited in line to stuff the animals for at least 30 minutes. Maybe because of the holidays they didn't have enough employees, but little kids get impatient. Would have been a better experience if they were fully staffed.

One lady in the location was very nice and kind. The other who checked us out was not. I showed her the attached coupon which is located on their website. She would not allow me to use it as she said it wasn't valid until tomorrow. I understand that entirely. But it shouldn't be in your website then. In addition, her attitude was unbecoming, harsh and rude. If I owned or managed the store she wouldn't be working there. Aside from that experience build a bear is always fun for my daughter.

Our kids always have a blast @ this Build a Bear. The staff is always friendly and super helpful. You can tell the each really enjoy their jobs!

Decent experience with nice staff at this Build-A-Bear, but everything there takes forever. Stuffing the bear was a 10 minute experience, checking out was a 10 minutes experience. Add waiting in line and we spent over 40 minutes in there with only two people in front of us. Everything could be ran a little more efficient. Plan to give yourself at least an hour in the store.

My son loved going here! The staff was amazing and so helpful. Will definitely be returning here.

Very rude employee had to tell him multiple times that i just wanted to purchase the two stuffed animals picked out. The sales rep kept asking if I wanted this or that and had to continue to repeat no just the stuff animals. I guess he was thinking money was an issue so he asked if I wanted the boxes or sacks as they both were free. OMG I about lost it, then after he rang me up and I paid he started asking if I wanted to make a birth certificate etc. Really dude? I called to talk with the store manager was told she would be in later, asked around what time girl said just later, then asked for district manager name and phone number was told she couldn't give that information out. Seriously it's not rocket science if a customer tells you they only want the stuffed animals there is no need to continue to try and sell other items. I get its probably their job but how many times do you have to tell them NO?

The people there were really friendly. There's this one guy who was really friendly and he was so cool

Love this build a bear! They have the greatest emplyees ever that make the experience the best!

Build- A - Bear is amazing! This is a must if you have never made your own stuffed friend! So much fun for kids and adults!