Builders FirstSource, Bunnell FL

Installed CROOKED windows in my brand new home. Most of them won’t even open! I have heard no word back on when this will be fixed.
The windows and sliding door looks like their 5 years old. Get someone out here now or speak to my lawyer. What company leaves without even checking to see if the windows open? This is a fire hazard!

12-26-23.
It’s been more than 3 months and I STILL do not have a screen on my porch (since the first day we moved in we never had one). I STILL don’t have a new sliding door that doesn’t have scratches all over it and that isn’t crooked with gaps. No updates. Nothing.
I wouldn’t recommend this company to my worst enemy. They are in no rush to repair what is damaged and what was installed horrendously.

I made a large delivery order in the morning. The receptionist was able to arrange a drop off that day. I received the lumber. I'll admit some of the wood was a little beat up. But not to the point of hurting the integrity. It was more just aesthetically displeasing. However some of the smaller lumber was unusable for the application I was using it for. I loaded all the lumber for an exchange, and every person I encountered from the initial person to ask me what I needed, to the receptionist and the person loading the new lumber was so pleasant extremely respectful. I would definitely do business with them again

No response. The sales depart always answers the phone…repair department, not so much. I have made 3 calls because of a window leaking and a door that needs adjusting. They did a full house install several years ago but follow up is beyond disappointing.

Rob is great at solving manufacturers problems. It’s difficult enough to get any products made in the USA let alone in time and done correctly but he manages to get it done!
Don’t blame the messenger blame the system

Leaking windows installed by this company. Ive called several times over months spoke with receptionist who had me leave a message for a manager no response. Called again receptionist advised she would send email and I would be contacted. Received one voicemail to call and schedule leak test. Called and left message numerous times no response. Poor quality and Poor service

Jill was very pleasant and happy to assist in all she did. The lumber was delivered exactly when promised and we were very satisfied from start to finish.

Window guys get here before 8 if there is a box truck in the dock you will wait 2 days to be unloaded. Not their fault just understaffed.

Worst customer service! As a builder I have not encountered the lack of response as I am from Mike at this location from anywhere else in 17 years! Waiting on a quote going on weeks now! Every day is a different story with this guy, todays lies…
“My apologies sir, I am sitting with customers at the moment. I have your quote in my inbox I just need to add the labor onto it. I promise to have these over to you with in the hour. Expect them in your mailbox before 11”.
It is now 1: 45pm and nothing. I should put all his texts for the last week in here but why bother