Bumper Doctor, Pensacola FL

The personnel at The Bumper Doctor were easy to work with. They did more than what was asked of them, with no extra charge.

I would give zero stars if that was an option.
Bumper Doctor was recommended to me by a friend who had good experiences with their own vehicle repairs. I however, had a terrible experience with quality of work as as well as outright dishonesty. I feel that the owner took advantage of me because I am a woman and thought he could get away with it.

After months of them working on my vehicle on and off, when I got my vehicle back, part of the bumper they had repaired fell off while I was driving! The owner made an excuse about new parts never fitting quite right. I decided to take it to another body shop who informed me that Bumper Doctor had placed multiple damaged original parts back on my car even though they took the insurance money allocated for purchasing new parts! The internal repairs were not done correctly so sensors could not be reinstalled and I was also shown multiple flaws in the paint job and realignment of the hatch and side panels. This assessment was confirmed by the dealership who also inspected it for me.

I gave Bumper Doctor a chance to make it right, but before the owner would return the $887 he took for new parts which I did not receive, he told me I had to sign an agreement not to pursue legal action against him.

I post this simply so that others are aware and hopefully do not go through what I did! It took me nearly a full year from when I first took my vehicle to Bumper Doctor until I got the money back and my vehicle fixed correctly at another shop.

Friend of mine getting work done here. They were very helpful and reasonable priced.