Cape Coral Glass & Mirror Inc

Those who answer the phones and handle customer questions seem to not have the best in overall attitudes. I have contacted them on several occasions to ask the status of my order, only to be met with mild disdain and very little patience. They Called me today to say my table top glass was ready however I misunderstood the back of the shop lunch break. I’m now sitting in my car for 35 minutes so they can have lunch. I drove 40 minutes to get here. Doesn’t it make sense to stagger lunch breaks in order to put the customer first. I will be contacting Matter Brothers Furniture and ask they no longer recommend Cape Coral Glass to their customers. How much effort would it have taken to get my small table top glass top and finalize the sale? I hope the quality of their work is better than the front of the house customer service. Stay tuned, I will be updating this post. I will also be getting on a few other sites that rate businesses and have at this ridiculous customer time wasting situation.

They showed up on time did there job grade A and were fast and clean. Can't get better than that

I’m glad I chose Cape Coral Glass & Mirror. Some of the prices I got from other businesses were absolutely ridiculous.
Cape Coral Glass & Mirror was professional and had the job done earlier than I expected.
I’m a very happy customer.

Super professional and pleasant to deal with. Needed an old door side-light replaced. They came, measured, gave me a price - then were back soon with the "rain drop" glass I wanted cut and ready to go. Installed cleanly, cleaned up perfectly. Price seemed fair for the job - can't really ask any more! Will certainly use them again when / if needed.

I ordered two window glas. I have never been treated so unprofessional and unfriendly. They used to be different. The Young girl at the front desk is unbelievable arrogant and rude.

Best glass company -ever! Responsive, friendly, experienced, clean and great office staff! Came home from work & found a broken window. Fixed! Love this company!

It's hard to rate them, as I only had about a 20 second interaction with the old lady at the front desk. I wanted a flat piece of glass cut to a particular size and shape for my boat window. I would be installing it. As soon as she heard this would be going on a boat, she rudely told me they don't do boat windows and have never done boat windows. (Is the glass in boat windows somehow different from any other piece of flat glass?) I see several other comments in these reviews about the poor customer service and rudeness of the front desk woman.confirmed!

They recently installed a shower enclosure for me. It is so beautiful and perfectly done. I highly recommend them!

I broke some glass shelves when I moved. I went in gave them the measurements and in three days they were ready and perfect. My curio cabinet is perfect.

I called Glass + Mirror for servicing our sliders. They were unable to do what we needed but called me later with a name and number for a business that could do so.

They made me a piece of glass off of a template I made it was perfect it was easy if I ever need any more glass I will definitely use Cape Coral Glass & Mirror

Cape Coral Glass & Mirror installers are extremely experienced with the highest respect for you and your property. We remodeled a master bathroom, they removed, resized and rehung 2 large mirrors. The walls were not exactly square - but the rehung the mirrors perfectly! They also did a glass shower door that is great. I have used them for small projects, glass table tops and such. Always let you know they are on the way. I would recommend them for any one that is look for a great job in glass or mirrors.

It's difficult to rate CC Glass & Mirror because, while they do a fantastic job cutting and providing the glass pieces I've needed at a reasonable price, their customer service is horrible. I have not once called to place an order and not had the women up front answering their phone not be rude or condescending. And they are no better when you go in to pick up. It's so bad that if I could find another glass company nearby, I would stop using them, even if the other company charged more for the same pieces.

It has to be family owned and ran, because I don't know of any employer who would put up with such rudeness if they weren't also related to and/or sleeping with them. If it weren't for the rudeness, I'd easily give them 5 stars.

Bought a table with a glass top online. Top was damaged during delivery. I called Cape Coral Glass and Mirror and within minutes I had a new top ordered. Once finished they came and installed it. They were friendly and professional, will definitely use again.

Great place to do business. Fast and Friendly staff. I have used them twice and both times I would rate them A+