Carillon Miami Wellness Resort, Miami Beach FL

It is a shame when service isn’t consistent. I am currently at the Carillon where it took over 20 minutes to go to the pool for them to tell us there are no chairs or towels available and sent us to the beach. The beach service told us the same thing that there are no towels or chairs they can provide. We return back to the pool where we waited 10 min for them to give us chairs, with no towels and didn’t open the umbrella for us. We simply wanted to get some food and drinks before our spa service but honestly the pool and beach service have already ruined our experience here. If we didn’t already pay for the spa service and would be penalized if we didn’t take it we would leave.

What is even more disappointing is that it is sold with access to 2 pools one specifically without children. I’ve been here before where I had access to the pool on the 5th floor and now I don’t. What is a spa day when you have to be around other people’s children?

Super disappointing, I will be taking my services back to The Standard Hotel and Spa.

The spa and its attendants were great. The beach cabana boys were so unpleasant. I set up my own beach chair. Took 45 mins to receive food. Never received drink order so I went on my own to the bar to pick it up. For the price, I had unmet expectations. Will not be returning simply due to service.

Not really a five star hotel. At best a four star. The hotel is dated and smells old. Pool area is small and the service throughout the hotel is shockingly bad. The only polite employees you meet are the people doing the cleaning. That this hotel is a member of the Leading Hotels of the World is a joke. We stayed for eight nights in a oceanfacing suite and we will never be back!

BRING YOUR OWN BEACH UMBRELLA and Towels.

Spending thousands to stay. Not enough beach umbrellas for hotel guests in the first part of the day. Figured we'd go have lunch and try later. Returned at 3: 00 and they were out of towels. There is no verification whatsoever that you are staying at the hotel. People were getting chairs, towels and umbrellas for free that are not guests of the hotel. The beach attendant even said to us "it is always a problem. I thought we would be doing better by now. There is not enough equipment. ". Asking for a room key or number seems like a very easy fix to ensure hotel guests can use the facilities.

The Carillon Wellness Resort was perfect for Resort Day Pass as i had got off a cruise and my flight was later that night. If you have luggage with you check it in with the bellhop after checking in on the 4th floor where the spa is located. Was able to use all the amenities, pool, beach ect. The locker rooms, sauna, steam room, ect are separated due to the fact it is clothing optional. I had booked the massage package and tried to upgrade to a longer section which was unavailable (book in advance). My massage therapist was AMAZING!

Decided to gift my boyfriend a spa day as he loves them. We had a great time, staff and facilities were wonderful. Only reason I didn’t give 5 starts is because they don’t have a unisex section which was too bad as I wanted to share the experience w my BF and not just meet afterwards.

I have attempted to opt out of emails many times and they are still emailing me regardless. This is again CAN-SPAM act and it needs to stop.

Me and my wife stayed here and wanted to speak to the Spa Director, due to an issue with our massage and she refused to speak to us and sent out a much younger lady to do so. The director seems very rude and doesn’t make a good image for the spa. With the prices of this place you’d expect quality customer service.

This is our second time visiting the Carillon for the holidays and we had another great experience despite the cold weather. The rooms are expansive with kitchenettes and there is a nice beachfront, and pool area. There is also a world-class spa which came in handy when the weather turned cold. This year upon arrival, we were greeted by Chris, one of the bellmen, who was very helpful and personable. When we found our reservation was inadvertently canceled by a third-party booking company, Munira helped us get a new reservation, and Sonia and Alex made sure our stay was pleasant by ensuring we were in a wonderful room. Many thanks to Alex and his team for their superb hospitality and customer service. The housekeeping staff was also responsive.

Last year our cousin booked a last-minute reservation and ended up joining us because we were raving about our stay. We will continue to spread the word that The Carillon is a great getaway!

We had 2 Groupons for 2-50 min massages. My massage was wonderful with Laura. The room was super relaxing. The spa was very clean and refreshing with the different rooms saunas/steam rooms and showers. We got there at 11am and stayed until 4. The robes were so soft. We had a tour first of all the amenities. The staff were very friendly and helpful. The relaxing lounge downstairs could of had more-some snacks and maybe flavored water. It was a pretty good day overall. I will definitely be back!

Terrible service, lousy massage - they just touch and oil the stinkers even though I ordered a deep massage.
No briefing before the massage, violation of all measures provided for such a business.

Don’t waste your money & time.

Disgusting massage, completely incompetent staff, masseurs absolutely do not know how to do a deep massage, they just anointed me with cream.
No briefing before the massage, nothing explained where and what is, no shower, no card to enter the locker room, nothing.

And I'm talking about the lack of provessionals. Although everyone is very polite and nice, but there are no masters.
I was with my wife and we ran away after the first massage, so disgusting.
And in conclusion, I’ll say that the oils they use are so low-quality and smelly that you will then wash off for a long time.

The worst attitude I have ever had.

Nice hotel & special Thanks you for Ylies at the reception who made my experience amazing from the check in -to the tcheck out!
Cant wait to com back!

DO NOT STAY HERE!

Housekeeping staff stole my jewelry…unprofessional management.

My vancleef bracelet and necklace was stolen from the room. The hotel management Felix tried to brush it off as if it wasn’t a big deal. He didn’t care…. He never communicated with me about it.

So much went wrong on this stay even before my jewelry got stolen

They misplaced my packages.
Housekeeping constantly busted in my room even with the DND was on the door.
Every day we had to make new keys.

I travel 2 times a year all around the world for work…. This is the worse stay I’ve ever experience in my life.

The manager Felix was rude/unprofessional/ and try to push me off after the hotel made so many mistakes.

RUN, do not stay here. I’m honestly traumatized.

Visited this establishment for a massage, and although my masseuse was a nice person, she spent the entire time chatting. Normally this wouldn't be a problem, except I felt she lost focus during the 2nd-half of the treatment because she was concentrating on our conversation, rather than the massage. Usually I wouldn't care, however, when you're paying approx. $300 (!) for an 80 min treatment, I didn't feel as if I got good value (my wife booked/paid for it so I didn't know what the cost was going in).

Afterwards, my wife, mom and myself had drinks at the Stand bar/restaurant. After paying $110 (!) for 2 shots, 1 mixed drink and 4 beers, the bartender was rude for no reason I could discern.

The next morning I was checking my pending credit card charges and saw 12 Lyft charges totaling $500. The only plausable explanation is that someone stole my CC info while the card was at the bar (I had left my tab open). So either the bartender was lazy and allowed someone to grab my info (there were several younger people crowding the bar and taking vapid selfies), or they were in on it.

I know Miami Beach is expensive, but this is a new level of graft. Stay far, far away from this place.

Mukesh was amazing and friendly. His deep tissue massage was so good that he worked out all my back pain. Definitely recommend! Also Destiny in the reception desk was so sweet and helpful. I love this place.

Doesn’t match the website photos at all. The front desk was confused about all the extra charges out onto our room- first an extra $100 in addition to the $600 hold, which they said was resort fees, then had the audacity to try to explain what resort fees are to me. You pay them after your stay, never before. Then, just as I checked out they decided to add on a $100 ‘package’ fee and the front desk guy tried to gaslight me saying it was totally normal. We didn’t get a package and we will likely never return. The spa and room were nice although our toilet never worked properly (we asked for help and didn’t get it) and smelled very funky the whole 3 nights we were there. Like many have complained, the air conditioning in our room didn’t work properly. The spa and pools are in great condition and I’d recommend those in a heartbeat but the bogus fees, non working toilet, unhelpful front desk, and very tired looking hotel were a disappointment.

I visited spa center- great customer service but it's too overpriced, hard to spend more than 1,5 hours there, thanks I had one service on the face (that took 50 minutes).

Spa: 5 stars
Hotel: 3.8 stars rounded up to 4 stars. Details below.
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The spa was excellent. It was clean, the staff was so friendly, the assortment of services was great, and the pool and gym were wonderful. Highly recommend.

The hotel was modern and had a great beach view. The rooms and amenities were nice. The cabana staff and housekeeping were wonderful. The reason I’m rating the hotel 3.8 stars is because there was a surprising lack of hospitality. I expected much more for a resort in this price point. The front desk and concierge were not that helpful when we had questions or concerns. We were there for a very special occasion and it was barely acknowledged. There was no early check-in available, and overall we just did not feel welcomed throughout our stay.

I would definitely visit the spa again but would stay elsewhere when in Miami Beach.

SPA SERVICES ONLY
So the opportunity to return became available. I did return! Two treatments, lounge time, pool time, beach time. I was very satisfied with the services and the attendees! At one point, I was a little lost and I appreciated the facilities staff that pointed me in the right direction and offered a few tips about the best features of the resort.it made me feel like EVERY staff person was Knowledgeable and wanted me to have a good experience. I like that.

Get the rejuvenation massage and the full body scrub - thank me later.