Carpet Fashions Inc, Melbourne FL

The guy was super busy and helped me immediately. Got what I wanted for a great price and was in and out.

Scheduled carpet measurement 3 times and a no show all three times. No call saying they would be late or need to reschedule.

After having a huge mix up, the owner was willing to correct mistakes made by his employee. We have since then gone back and purchased the flooring I had my heart set on. Thank you for taking the time to read your reviews and provide good customer service.

I called Carpet Fashions to get a quote to replace my small shower. Tanner came out did the measurements and I met him at the store the next day to pick out tile. He was very helpful and knowledgeable, he had a few suggestions of tile for the area. He even sent me home with samples to see how they look. Tanner was very patient with me while I looked at various options. The rest of the Carpet Fashions Team was always nice and friendly when I stopped in to revisit tile options or ask questions. In the end I found the right tile and appreciate the help and knowledge of Tanner and Angel.

If you are looking for carpets, tiles (ceramic or porcelain) or vinil. They are for sure a place you must visit.

Absolutely amazing service! Justin from the sales department promised installation within a few days of my call and the carpet was installed on time with absolutely no issues and looks amazing! Great experience!

Excellent service! Installation of wood floors was a very good experience. Efficient and experienced in their work. Arrived on time and went right to it. Everything went smoothly. Delightful crew with a great attitude. Thank You guys. You rock!

Never notified by Jerry, salesman, what the cost is for vinyl flooring for two rooms in our home?

BUYERS BEWARE! First off, I am giving this 2 stars because the finished product was great, no complaints there.the experience was a little different. We initially stopped into Carpet Fashions and picked out our vinyl flooring with one of the sales reps named Jerry. He came out to our home to take the measurements, then I met him at the shop to go over the quote, drop off the deposit, and schedule installation date. I was told multiple times that it would be installed Thursday 2/18 and should be finished the same day. The Tuesday before I called to confirm my appointment as I would need to take the day off of work, clear the rooms of furniture, etc. Thursday morning came and went and no one showed up. I then called Jerry to see what was going on. He told me that they had some installers quit that day and were scrambling around with scheduling and that my install may need to be pushed until the following Monday 2/22. I said that would be fine, but asked if there was anything he could do to make up for the inconvenience of missing work and now having to take an additional day. He said he would get back to me shortly on that.never did. I called into the office 5 mins before they closed and got in touch with the owner. He told me it looked like Jerry mixed up the schedule as I was always scheduled for 2/22, but he would look into a discount to make up for confusion and inconvenience. I kindly thanked him for the consideration. Fast forward to Monday, the installer.who is a subcontractor, extremely nice and professional.was not able to finish that day in part because he was given the incorrect measurements by Jerry. Tuesday.now the 3rd day I've taken off of work.the installer finished the job and politely asked if he could collect the remainder of the original invoice. Before writing the check I called back into the office to follow up on any update in the discount that was discussed. Spoke to the owner who had the audacity to offer me a mere $25, or a 1.5% discount of the original invoice. I was a little shocked and confused by this and kindly reminded him about the 3 missed work days and the inconvenience of the scheduling mishap. He then raised his voice and proceeded to say that I had lied to him when we spoke the previous week and that Jerry has told me all along that I was scheduled for the later date. I became extremely upset at the accusation and questioned him about the bogus story that Jerry gave me about the "installers had quit" scenario. Again I was told that I was a liar and nothing would be done. After going back and forth through extreme frustration, we settled at a measly $50 off (3% discount). Not much else to say, but I believe this is not the way of prioritizing customer service when owning a business. I was never looking to take advantage or demand an unfair discount.however a simple assumption of responsibility and an apology would have been a good place to start. At Carpet Fashions, the customer for sure isn't always right. In fact, they are a straight-up liar. Needless to say I will never use this business again.

I love this place. I am always treated very well and they have great prices & selection.

I would rate them a (5) Jerry was great very helpful as everyone else. I will definitely do business with them.

Great prices, even better staff!
Connie helped me find exactly what I wanted quickly. And her helper was top notch!

Love the store Jerry the salesman is excellent and I will always deal with him for all my products

Will never buy anything from them again very poor instillation of carpet not even a year coming up now they wanna charge to fix something was never done right bunch of bs done with them

My husband and I purchased a home and replaced every bit of flooring in it. Approximately 500 square feet of laminate, 1500 square feet of carpet, and 3000 square feet of tile. It was an extensive job that went extremely well, and not by luck. We worked with Doug at Carpet Fashions who was knowledgeable, answered dozens and dozens of questions, and gave consultative feedback on everything from the best type of flooring for an area to style. I wanted tile with the look of wood and they were able to install it with a 1/16"-1/8" grout opening to make it look even more like wood.

Doug was personable, listened to our needs, visited the house many times with samples, personally made sure everything was going well from start to finish, and did it all at a cost that we were satisfied with. He treated us with the utmost respect throughout the process and even developed a great relationship with our 2 year old daughter.

Every job is going to have something unexpected come up, as did ours. But, the issues were minor and Doug made sure it was all addressed appropriately. For example, the installers did not originally extend the tile into an under-stair closet as I expected. I just let Doug know and he made it right.

The end result is beautiful high quality flooring and the comfort of knowing that if anything comes up in the future I know where to go. I am extremely satisfied with our experience with Doug and Carpet Fashions and highly recommend them!

Service & product options are Best of the Best! Both stores have plentiful TILES, wood laminate, AND carpet options in stock. Very helpful associates! Don't shop anywhere else for your home remodeling products (kitchen, whole floor, bathrooms, etc). (Big box stores are great for some things) ; Carpet Fashions is Tops/Great for floor & wall coverings = Shop Local!:). I love my high end carpet, cork laminate flooring & bathroom tiles that I got from Carpet Fashions Wickham Rd.