Cash America Pawn, Jacksonville FL

I will never go back to that place, and I do not recommend this horrible place at all. When I first went to that place to pawn my gun, the employee who helped me was very helpful and friendly. However, after two weeks, when I went to pick up my gun and complete the background check, the manager gave me a faulty laptop with a faulty keyboard, causing me to make mistakes on the application. Also, obviously the background check was in English and I'm Hispanic so obviously sometimes I confuse it with English so when I asked this manager for help, this manager got my question wrong and instead of helping me, this manager gave me a different answer, a strong mockery and severe scorn which embarrassed me in front of everyone and also had some bad attitude towards me. Clearly this so-called manager needs to grow up and act like an adult, plus the manager MUST serve as a positive role model to all employees in terms of providing excellent customer service.

Kenny and Sean and Travis are amazing and help out when I need answers they were awesome on selling me a gun that fits me and understands when somebody’s new at buying a gun they all took the time to help me out and it was not rude about anything they push me in the right direction and I appreciate all of them I do suggest everybody to go bye and say hi to them and buy stuff from either one of them they help and they understand thank you to all of them