Chase Bank, Naples FL

Had the best experience opening a checking account! Martha was so sweet! She went through every single little detail to make sure I understand what I sign. Wait time was no longer than 3 minutes after my appointment time. Atmosphere was very relaxing and I felt like home! Thank you!

Rudest banker ever. I have 2 credit card accounts and took my teenage daughter to open a savings/checking account. They told us we couldn’t do so without 2 forms of ID for her. We went back home and got a second form. Then upon our return we were told she couldn’t open an account if I didn’t have a checking account. I would have considered opening a checking account had it been offered to me but the banker couldn’t be bothered because she didn’t perceive us as worth her time.

This is the only bank I've ever been in that will not allow customers to use the restroom. Absolutely ridiculous. It's enough to make me want to change banks now.

Worst experience at a chase. Private client member trying to deposit a check, no pens available in vestibule. I ask the two females in the back if they can provide a pen. They just keep saying "Huh, closed, sorry closed", as I ask for a pen. I put the check back in my car, go back to use the atm, and they are now in the front near the atm. They stare at me, then they remove the pen off of the holder, from a spot 10 feet from me, stare at me, and turn back around and ignore me. Fun.

I am immediately pulling both of my business accounts. Money was fraudulently taken from one of my accounts as I was shopping for supplies for an event. I was transferred 7 times after being embarrassed in the check out line when 20 minutes ago I had more than enough! They told me I have to go through a REVIEW TO GET MY MONEY BACK! NEVER AGAIN AND I HIGHLY DISCOURAGE ANYONE to use this bank for business.

One of the workers wouldn’t let me use the bathroom in the public waiting area despite being a customer and doing a transaction there.

Had a check they put on hold for no reason never had this happen to me. Also, never notified me that it was on hold so my account got overdrafted. Told me to call customer service and was on hold for 2 hours so I came inside this bank and they were of no help. I asked to get my check back so I could cash it somewhere else they refused. I asked to close my account they refused.

Horrible service, only one teller and the rest were doing whatever while there were people waiting, and when someone asked for help a lady responded very rude!