Chase Bank, Port Orange FL

Been banking with them for years mostly on line, always found all to very efficient and most are customer focused. BUT The other morning I attempt to log on but can't until i agree to a week long of reading a new policy and their on line rules have changed. If I don't check off that i agree my on line use will cease. Stopped in at the branch to have this explained and was told agree or take a hike!  I hope they don't go down the same road as that other arrogant western sounding behemoth that almost toppled. Young Port Orange branch lead associate fellow! Not all dress in suits to go too the bank. U were rude!

The bank manager Janice Bernardo is extremely low effort and unprofessional, and very rude. You will be treated based upon your bank account total by staff. The tellers are also rude and inconsiderate to customers. Misinformation is given openly and follow through is minimal. After banking at this particular branch since 2011 I will be removing all ties to this bank ASAP and wouldn’t recommend to anyone.

Great bank! The service by our personal banker is the best I've ever experienced.

Went in this morning regarding fraudulent transactions being on my account due to a sim swapping hacker. I was told appointments were booked by last Thursday and I was unable to be seen today and would have to make an appointment. What chase bank have you been to that you have to make an appointment in order to be seen by a representative. Completely understaffed especially it being one out of two chase banks that are open on saturdays near Daytona beach. With only two representatives working on a Saturday morning. Absolutely ridiculous as many people do not work saturdays and that’s the only time out of the week that we can stop in. Do no go here unless you make a appointment the week prior.

Never in my lie have I had to make an appointment to see a banker, or when I go there the bank is closed when it's no holiday. I love chase but the bank manager needs to be replaced!