Chase Bank, Tamarac FL

Jeanette Vega was awesome.she was very professional and helpful. She Definitely knows about delivering a great customer experience.

We were in the lobby and Krystal walked over to use checked the reason for our visit… we told her it turned out we had the wrong date.she then tried to fit us in … we appreciate that. Then we had the pleasure of being assisted by Suzette and she was knowledgeable about the bank products, she took take her time to explain and ensure she understands our needs and finds the best solutions that suits us. I’m impressed team! Good job.

Branch is usually okay, but today there seemed to be an overly sensitive security guard that is a little power crazed, this specific time I went in to help my mother with her account, I was sitting down and this security just would not leave me alone. I asked him politely to stop talking to me. He wanted to fight, claims he doesn’t work for Chase, but then claims he could throw me out of somewhere he said he doesn’t work. I didn’t have time for the ignorance I walked out and left my mother inside to handle the rest of the business, and this ignorant security guard with a mouth full of dental gold followed me outside claiming his truck is right there and he can take off his uniform and we can fight lol, I cannot make this up, I kept telling him to leave me alone and he wouldn’t, so I told him he’s too sensitive and he definitely wanted to fight after that I just closed my car door in his face and he stomped away like a little girl having a temper tantrum. Branch shouldn’t be hiring thugs to secure the bank that holds our money. Lost two customers.

Greetings to the most incompetent bank branch Ive ever been. I tried to opened a business bank account with them and they asked me even for my great grandmas information to open a simple account.
They gave me then an appointment for ONE WEEK LATER!
One week after I went finally to my so long waited appointment. The meeting was at 10: 30 and I arrived at 10: 20, the lady who received me was doing nothing but talking b*llshit with her colleague and told me to wait till 10: 30.
Once finally I was with her she told me that none of my ID's work since all of them are expired, and even though I explained her that I have USCIS document certifying that Im they will soon send me my new employers ID she didn't care.
So finally I just went home and opened a business bank account online myself in maybe 5 min or so.
The staff in this branch are sooooo incompetent, if you don't like to work believe me I know many others who would love that job so, if you need serious and better staff JP Morgan don't hesitate to contact me!:)