Chase Bank, Hialeah FL

I have been waiting for more than 45 minutes to be attended to, and the girl who is supposed to attend to me, is talking very relaxed without caring that I, who have been a customer for more than 13 years, have been waiting, she told me, sit down and here I am waiting, the truth is. The treatment of customers in this Bank has changed a lot, what a shame. No wonder they have 2.1 reviews on the internet, what a shame.

Every time I visit this branch Only one person is working as cashier, this is very bad customer service. Unfortunately is the only Chase Branch near by.

The attention was excellent. The ladies who assisted me answered all my questions and concerns.
Excellent

I went twice to open a business account. The first time the manager told me that is not staff to help me. I went on Saturday again because is walk-in according to her. They told me that they only have one banker and booked the whole day. Unbelievable, they only have appointments in a few days.

The waiting time at 10 am was minimal. The teller was professional and courteous even when I had not so nice comments on a bank policy that Chase currently has. The manager who came to explain the draconian policy was also nice and courteous. I went to Chase to deposit $ 3,400 and they will not accept the deposit because I am not the account holder. In my 58 years of existence I have never heard such a ridiculous policy. BEWARE you cannot in 2023 deposit cash at Chase if you are not the account holder. I was depositing the money for my mother in law that is currently in a home for the elderly and cannot physical go to the bank. Even after explaining the circumstances the manager was not able to override the transaction. Chase sucks thank God there is alternative banking.

03-10-2023 3: 34 PM

I want to say thank you to yanelys (bank teller) for being helpful and patient with me and other customers I've seen her before. She is polite and friendly with everyone. And energy like that helps businesses thrive. I will continue to visit this chase bank as long as she works there.

The worst service, it takes time for them to take care of you, and when they finally do, they tell you to go to another branch because there is no space here. Hellooo, it's my money that I'm going to give you to save, I'm a customer. There should be more empathy.
I do not recommend it.