Chase Bank, Palm Harbor FL

Amazing experience, staff member are swift and knowledgeable about there job with excellent work ethics.best branch Pinellas County,

I went to this branch to get help with a replacement credit card with a name change. First of all, it’s crazy that this process can’t be done in a branch. I’ve never experienced that before. I called customer service and they sent me a form in the mail to complete. I was advised to mail the form and my name change documents back. I asked if I could go into the branch and have them fax the documents because I didn’t want to send important documents, such as my SSN, in the mail and risk them getting lost. I was advised that would said that would be fine. So, here I am to bring in my documents and the same girl I was with before said she can’t help me and that the name change form says to mail the documents or send them through a secure message, which I don’t know how to do. She literally told me “next time, follow the instructions because the form says nothing about coming into the branch. ” I don’t know why she’s so offended that I came here for help when she and another customer service rep said it was ok. There was no need to make me feel stupid or bothersome for asking for help to send my documents through their fax when I was told it was okay.

Nice bank attendant. Thank you for your friendly service at approx about 430pm 7/5/23

Never, ever had an experience at chase like this. There is a reason for the 1.8 stars. Never had to negotiate pulling out my own money in cash. I will continue with Chase, not this branch.

Mona forgot how to be a professional. Ive been going there for over a decade and its never been this bad. Chase canceled my card without my permission and its been 10 days so far without untill i get one in the mail. Extremely frustrating. Asked Mona for any help like a temp card etc, and straight up just strarted laughing out loud in front of her coworkers drawing attention saying they haven't had that type of thing for 40 years! Im glad to make your day mona. And she also had a idea that she rush me a card (and charge me!) but its already been 10 days since chase sent it. They stop the card even if you dont want them to if they think its being compromised somewhere. I tried to call them to stop the cancelation but was a holiday. All to be laughed at 10 days later. Im a joking kind of guy, but didnt expect this attitude from a major bank and was an attempt at being belittling. Im looking into a local bank asap.
Read james amantides review.is same issue. These employees are rude and you can tell, are used to getting away with it. Since everything is online now, they have like 3 people in there working. All that dont truly care. Sad.

Went in to open an account. There was only one person working who handles new accounts- sorry can't help you, make an appointment next time. Now I've been calling all morning to make an appointment and no one answers the phone.

I have been with Chase for a few years and I am very satisfied. The staff is very nice and helpful. From 1 to 10 I would rate them 9.99