Chase Bank, Lutz FL

In need of swift financial transactions and account-related inquiries, I visited a specific Chase Bank branch.

Upon entering the bank, I received a warm welcome from the front desk staff who directed me to a knowledgeable bank executive to address my account concerns. The seamless transition facilitated a productive conversation regarding my account, providing valuable insights and solutions.

Additionally, withdrawing money from my account was executed efficiently, without any unnecessary delays or complications. The overall experience at this Chase Bank branch exemplified professionalism and customer-centric service, making my visit both swift and satisfactory.

STAY AWAY FROM CHASE BANK
After having an auto loan with Chase for almost 2 years, we decided to move our business to them and went into a branch and opened a checking and savings account as well as a business account. We gave them over $40,000 in deposits. My husband and I live in our RV full time and rent a privately owned lot. Therefore, our address is a PO Box. When we opened the account, this address was accepted. A few days later we received a letter saying that we needed to contact them. We did so and were informed that we needed to give them a physical address. When I learned that ALL MY MONEY was restricted from me until I gave a proper address, I did so AND gave them a signed lease agreement, proving the physical address. My accounts remain restricted and automatically paid bills like my car insurance etc.have been rejected. I will now have to put these payments on a credit card until Chase decides to unrestrict my accounts. We live in AMERICA not Communist China. They should have NEVER restricted my accounts over an address.
STAY AWAY FROM CHASE BANK

Walked in first time and greeted by entire staff, given immediate service, and made to feel valued. Unlike my last banking institution after being with them over 25 years!

Absolutely incompetent manager who won’t let you withdrawal your own money, then threatens to call other branches to not let you withdrawal your own money. Interrogate you on what you’re pulling your own money out for. Incompetent, absolute worst customer service. This location needs a management overhaul and a corporate trainer ASAP. Not that Chase will ever read this, but this experience is making it easier to want to switch banks.

Very efficient and taking into account that they do not have a lot of staff due to what happened in the pandemic, they have been able to go the extra mile. Thank you for your service and your attention and being transparent and helping us with what we need. Thank you