Chase Bank, Jacksonville FL

My bank account was locked and I wasn’t sure if it has been hacked, I went into the bank 15 mins before closing and Edison was kind enough to help me. Additionally, he helped me with a small annoyance but the system wasn’t working for me at the time. Since it was closing, I didn’t want to keep him there longer. I didn’t think much of it because it isn’t a big deal but he called the next business day for a follow up and helped me with calling the back end to fix it.

It was refreshing and honestly relieved to interact with a professional who cared about their job. Something that seems to be missing from the workforce nowadays.

Thanks again Edison!
Thanks again Edison!

Great service. Scheduled an online appointment before going and got in even before my appointment. Friendly people too.

I visited here today and was thoroughly disappointed with the overall experience. It's disheartening to see such a lack of professionalism and customer service in a financial institution.
Firstly, the staff (R.) seemed disinterested and were not proactive in assisting customers.

The real frustration started when I needed assistance with simply unlock my bank account. The staff requested address proof and I gave the rental contract. She didn’t accept it although my name is in the contract. I gave my official SSN including the delivery address (my address) she didn’t accept it too. I received this SSN from the SSN office. She requested a telephone or electricity bill but they are under my husband’s name, we are living together. My son opened a bank account in BOA with the renter contract. They didn't ask bill or other document. Banking laws are the same for all the banks.

My experience at the Chase Bank branch was subpar, to say the least. I hope the management or JP Morgan Chase Bank Head Quarter takes note of these issues and works towards improving the overall customer experience at this location.
If you see the other reviews I am not the only person getting this kind of experience.

Was blown away by the customer service chase provided. Lazarus was amazing and I can’t be more thankful!

Great staff, everyone is always helpful and polite! Kiana got our business accounts set up and was very patient with me even though I didn't have an the documents ready. We love banking with Chase!

I walked in to open a business account and was told I should be able to do it online. I said I'm "old style" and would like to deal with a human being in order to do it, to develop a relationship with my bank, and then they said there was a wait of 20 minutes. I waited 37 minutes while I saw a bunch of employees that could be helping a new customer just walking around the branch. Never going back to Chase, instead I'll try finding a bank that is willing for my business!

I tried to open a checking account and was told rather rudely that I have to make an appointment for that. Some young man at the side window. Will find a bank that actually wants my money. Won't ever be back.

I deposited a check through Chase's mobile deposit feature in the banks app which they immediately put a 12 day hold on the deposit. The check was funded (paid by the bank it was written on) the next business day. Five days later, even after having proof that the check was funded, Chase doesn't have the accounting ability to see that the check has been paid four business days after being paid.
Chase refuses to release the funds under any circumstances until the 12 days is over. The 19th will be a great day to change banks.