Children's Urology Group, Tampa FL

The doctors are fantastic and you should know that this has made them very popular. It may be a few weeks out to schedule your appointment (non emergency) and be prepared for a 1-2 hour wait time when you are here. I wouldn’t take my kid anywhere else though because the practitioner is the most important part of this.

Was able to book an appointment within a few days of being referred. Wait time at the office was minimal. Dr Ballesteros was amazing. Took time to patiently explain everything and answer all our questions.

My daughter has been going to this practice for years, and I honestly feel it’s the worst it’s ever been! I tried to get an appointment for my daughter. They tell me they’re two months out. I speak with a manager who assures me that when the schedule opens up for November, she will call me right away and get her scheduled. Needless to say, I never heard from anyone, and I had to call in myself. I called today to speak with the nurse because I had to find out from my daughter’s pediatrician that her last kidney scan, her kidney is bigger than the last scan. No one has reached out to me to let me know anything, and to top it off I never received a call back. I put all my trust into these people for my daughter’s care, and I’m starting to feel that I shouldn’t!

I have nothing bad to say about this place. I gave 4 stars because they take too long to answer the phone, with me they never return the voice-mail I left. The good side is there is a reminder 1 day before and they send a msg 2 days before the appointment. Is $400 out of pocket without insurance. Procedure was very quickly

EXCELLENT TEAM! After 9 years caring for our child, who has had a complex case, I remain grateful for their knowledge, compassion, and steadfast care. Thank you, seem like small words for the BIG gratitude we feel for you!

READ AND PAY ATTENTION BEFORE YOU WASTE YOUR TIME & MONEY. This office has got to be one of the least professional places I have ever been to. The 1st time I had an appointment here for my son’s circumcision surgery process, for 1 they were supposed to call me the day before to give me information and confirm with me the day before the appointment and also let me know I had a pay a copay of $235 for an appointment that didn’t even last 5 minutes and of course, they failed to call. So, I showed up to the appointment unaware that I had to pay this amount of money and ended up having to reschedule cause they only accepted cash or card and at that time I didn’t have my card with me cause it was being replaced and ever since nobody called the day before to give me this information, I didn’t come prepared with cash. The 2nd time I went to the appointment I was also supposed to get a call the day before and once again they failed to call and follow up with me. Thankfully I was already aware of the fee and came prepared. Now, I have paperwork that needs to be signed, I called and spoke to a girl idk her name nor do I care at this point. I spoke to her regarding some paperwork that needed to be signed by them and she advised I needed to fax the paperwork over to them and she re assured me she would give me a call the following Monday to collect the payment for this paperwork and they of course (not surprised) failed to do this as well. Not to mention, she transferred me over to a billing person cause I have questions regarding how much I will have to pay on the day of the surgery so we can be ready and not be told this information last minute like the first appointment I had. I left a voicemail to the person I got transferred to and no follow up has been done as of yet. I am highly contemplating at this point whether I should even proceed with my son’s surgery because if they are so neglectful to do something so simple as a follow up call with their clients, how am I supposed to trust you guys with my child’s life?
I wish I would’ve read the reviews sooner because I would had not even wasted my time and the $235 dollars I did and found myself a different clinic with actual profesional people working within the office. This is my written review but you can bet that you will also hear from me verbally. BUT ONCE AGAIN PEOPLE, READ BEFORE YOU PROCEED TO WASTE YOUR TIE AND MONEY.

We've had two appointments here and have spent a combined 4 hours in the waiting room. The lack of respect for other people's time is insane, especially considering the fact it's a children's group.

Dr. Ballesteros is phenomenal! Yes, there can be a wait but I'd wait all day for her. Office staff goes above and beyond. We wouldn't dream of going elsewhere!

The office is horrible. Dr. Botta was running six patients behind and wouldn’t accept us running late (20 min). If we would’ve been on time, we would’ve still been sitting there two hours later. The hypocrisy is insane. So it’s OK for the doctor to run behind but not OK for a parent who is stuck in traffic? Absolutely no empathy. Clearly he doesn’t need patients, therefore, no one should be referred to him. Manager of the office (super rude) said the doctor had somewhere he had to be at 5 o’clock. Office Manager said I was threatening him when I explained that I was going to be posting this on social media, and explaining the situation to my pediatrician who referred them. I was not threatening them. I was just telling him what my next steps were due to their horrible customer service, which I’m following through on now.

This review is only for their office, not their doctors.
We had an initial appointment for a check up on a chronic condition. I left the office of Dr. Polsky with the promise to receive a letter in the mail on how to schedule an ultrasound at a different provider. I was told it’d take about 3 days. After 2 weeks of not reviving said letter I called. Was on hold for 20 min and then left a message after no one answered their phone during business hours. Never received a call back. A week later - now 3 week after appointment - I called again and was able to speak to someone in person. She needed to get my mailing address which I als most couldn’t believe that it wasn’t on file with them. After all I just filled out all the patient paperwork recently and the insurance had been billed by them successfully already. She promised the letter would go out that day and it was true, it arrived a couple of days later.
We had the ultrasound and then the follow up appointment with Dr. Polski. I asked him to mail me his report directly since we are going to move out of state. We confirmed mailing address and left.
It is now 1 month after the appointment with no letter obviously. I called them 10 days ago to ask for the letter and was told to request it from our pediatrician. The problem is that I spoke to the pediatrician and they haven’t received those records either. I requested a call by Dr. Polski’s nurse and she said she’d make sure we get that letter. Still no letter.
Today I called again and was told they’ll put the letter in the mail. We’ll see.
It shouldn’t take the patient multiple phone calls to receive a simple letter that’s part of the medical records.

I would highly suggest to go make the drive to a different urology group. This office had us do a lot of work up to show my son had a issue. But then the Dr Polski to tell me he wouldn't fix the issue unless he got really sick. Every time he had a infection he got really sick but that didn't matter. I knew my son needed help so I seeked a second opinion and collectively a group of urologist agreed he needs treatment or will have more serious issues down the road. Please be your child's advocate because this office will not. If I could give 0 stars I would!

Words cannot express how grateful I am for Doctor Botta. His demeanor, calmness, and reassurance…he is an amazing doctor and human being.

Dr. Botta has been incredible with my child. He preformed his surgery and has been very responsive and helpful during his recovery. I would highly recommend this practice to anyone.

This office HAS to do something about the ridiculous wait times. I have been here twice, arrived 5 minutes early both times, and waited OVER AN HOUR EACH TIME in the waiting room to even be brought back to an exam room. Nobody in a pediatric specialty should have to wait over an hour, not to mention infants who need to frequently feed/be changed. There is not a changing table in the restroom so my infant twins had to be changed on the floor. Disgusting.

Had an appt 10: 45;2 hours later and still no doctor. Wait times for an appointment are not even supposed to happen. This isn’t a walk-in clinic

Ever since Dr. K retired, this place has gone downhill. I’ve been taking my daughter here for the last 2 1/2 years, since she was born. We used to love the service that we get, and loved that every time we went there we were being prioritized and taken care of.now I have to fight and remind them constantly to have my daughter’s prescription refilled when it’s supposed to. I tried to keep my trust in this place due to the sake of them knowing my daughter’s condition, and the only thing that has been making me stay is Nurse Joney (it’ll be hard to find another nurse like her). Finally making the decision to switch to a different urologist, even if that means having to drive two extra hours. I will never recommend this place to anyone looking for a urologist for their kid.

This place is horrible I called for 3 months straight leaving voicemails and everything trying to get my then 1 month old an appointment made they just called me last month to make an appointment I get there they said that they couldn’t see him because he was supposed to go to a different doctor before he came there but they never said that to me! They sent papers in the mail but didn’t put all the papers I needed stating to send him to a radiologist before hand

Horrible place to call for an appointment jezzzzz its been 2 months and no one answered or return calls