Circles of Care, Melbourne FL

This place was the start of a wonderful journey.
I'm confident the negative reviews are from people who have not surrendered to the program of recovery.

My sister was put here even though it was unnecessary for her to be. There are swastikas engraved on the walls in her room, she was not given a pillow, her pajama pants were given to another patient, and there are no clocks anywhere. Not knowing the time is psychological torture and can cause temporal disorientation, and it is a form of military interrogation. There are children in this place. My sister will be traumatized and instead of being helped, she will instead talk about this experience when she is in real therapy. This place should not be allowed to run, they do not treat their patients how they should be treated.

I suffered in here. The staff didn’t care about any of the patients and I was threatened many times.

This place doesn't even deserve one star. The workers treat the kids horrible and they make the kids feel worse. The food they have is so bad some of the kids starved. This place makes the kids feel worse and from my experience we got yelled at cussed at and treated horrible this place needs to go they make kids even more suicidal. Stop taking your kids here.

Be careful when you check in - and have 2 persons CAREFULLY inventory your items. On the eve of 12/5 at about 6PM~ I unfortunately was admitted and not all of my personal possessions were inventoried. Thus, $200~ of cash, all my loose change and my bankcard that my caretaker carefully placed into my wallet, and I remember seeing before admission were all missing when I was discharged 18~ hours later. None of those items were listed on my inventory either. (I was not of "sound mind" when the inventory was done so I have no idea what was actually inventoried but, my financial possessions were not!) Interesting that the bankcard was used online for a Home Depot transaction for $12 at 11pm that SAME evening and again the next day for BEABA for $392. Luckily my bank declined the latter transaction. When I notified staff at my discharge, nothing was really done, I was given a form to fill out and told "time to leave". I've left messages for the Facility manager, Head Nurse, et all but, no one seems very concerned or caring. I'll file a police report in hope a detective might take on the case but, I'm doubtful any follow-up will be fruitful. Take as little as possible with you if you are being admitted to this facility and have a 2 person inventory done! No exceptions.

After reading all these reviews I am anxious that this is where Palm pointe placed my son because they had no available bed. I am going to say to start off with someone put my number incorrectly in his chart. A nurse had told me she had called and it went directly to voice-mail, I was thinking than why wasn't a message left. So I called the nurse's station to ask for her to tell me what number she had on record and it was incorrect. God, I pray over my son and hope he doesn't come home as hopeless as when he went in. I am very concerned after going through a handful of these reviews. They have been very kind everytime I have called up there.

They took 1 look at my 6 year old who has severe mental health and behavioral health issues called his cute and told me to take him home and be a better parent after he tried to kill his 5 month old sibling. I wasn't also allowed a assessment and she pretty much made me tell her what was wrong with him when we where outside in front of strangers violating mine and my child's right to privacy.

My daughter was taken here and she has tried to call me and when I call back to talk to her they will not let me talk to her. Staff if very rude and unprofessional. God help his children who were placed in this facility. We will continue to pray for are daughter. Don’t let anyone place your love ones here. God only know what is happening to her.

INTAKE PERSONNEL-ASHLEY and Her DIRECTOR HEATHER should be FIRED IMMEDIATELY! I am currently reporting them to the department of Health, AHCA, CMS, Florida child welfare, DCF and any other child disability representative agencies I can find. They are breaking the law while emotionally abusing children and the elderly. ASHLEY IS AN EVIL PERSON THAT ENJOYS EMOTIONALLY TAKING ADVANTAGE OF CHILDREN IN NEED OF MEDICAL ATTENTION. SHE LAUGHED AND MADE NASTY REMARKS ABOUT ME AND MY FAMILY WHILE OUR CHILD WAS IN EMOTIONAL DISTRESS. This has to stop! NEVER TAKE YOUR LOVED ONE HERE…ESPECIALLY A CHILD! If you have to deal with ASHLEY OR HEATHER GO TO ANOTHER FACILITY. I hated even giving this place one star. I will do Everything I can to get this information in the right hands.

I hate the place so much and me and all my friends that have been there agree it made me feel like I was actually mental the staff was nice but I hate the bed it is so uncomfortable the pillow is so uncomfortable too I hate it there ts so sad being there I couldn't stand it.

I stayed at COC 2 years ago for about 4 days and still have recurring nightmares from being here. I voluntarily signed myself in and was then told they would Baker Act me if I tried to leave. They did not provide me a pillow and when asked they said they "ran out". For the entire 4 days I was there. Woke me up in the middle of the night to draw blood, and proceeded to fail numerous times because I was too dehydrated and refused to give me water. Second time they tried to get blood, they used the same needle to poke my arm and hand. By the time they actually got blood, I was covered in dark black, blue, and red bruises which concerned other patients. Staff just rolled their eyes. Was supposed to be released on day 3 and was kept an extra day and was provided no reason. We went outside 1 day and it was for 20 mins. I could go on but that would turn this into a book.

Long story short, DO NOT take your loved ones here. They do not care, the "caretakers" have no experience, and they have no empathy for anyone who is admitted.

Terrible and terrifying I am traumatized and shaking after this I was having a panic attack and they didn’t even care they all just sat there and talked the whole time I couldn’t breathe this was just awful! The food was disgusting beds were extremely uncomfortable I hit my head on them DONT send your child here it is absolutely disgusting!

The psychologist was horrible. She had no idea what she was doing. The food is horrible, they don’t even have their own kitchen. You can’t even leave the unit. They do have group therapy, but it’s in the same area where you eat. I recommend going to Palm Point Behavioral Health in Titusville, an hour away from their.

I had a good experience. There was decent nurses working there -who seemed to truly care. There are good people on the staff who led the groups. I got the help I needed and received good, decent recommendations on where to go for next steps in the life saving journey-which were limited but hopefully some day that will be broadened. This place helps a lot of people as best as they can.

The intake person spoke with us when we took our son to the intake door. She said the intake process would take 2 hours and that he would be able to call us. 30 minutes later, he called and said the would not be admitting him. They put him out on a bench outside to sit by himself, without a cell phone, no money, and waiting alone until we could turn around and go back to pick him up. Very scary for a person experiencing a mental health crisis. It was most definitely a psychiatric emergency. What a way to treat someone.

Terrifying experience. Took 5 hours to get admitted. Got into a room at 1am after arriving at 8pm the night before. Was taken to a room with a plastic bed with a plastic pillow and blanket thrown across the “bed”. Got woken up at 6am the same day to get blood taken. I told the nurses that the hospital I had been to only a week before said that I did not need blood work as I had gotten it done already within the past two months. Also told them that I was prone to passing out and was not entirely comfortable getting it taken but they said it was necessary so I gave in. After taking my blood, I ended up passing out and once I was woken up, started throwing up. Once the whole ordeal was over, the nurses said that if they knew I’d react this way they wouldn’t have done it. I was sent back to my room alone, shaking and crying Not one nurse tried to help or console me. I was woken up later at 8am again and learned very quickly from other patients that they do nothing for you except for let you watch movies or sleep. I asked the nurses to let me call my mom since I was told at the office I could call her whenever I wanted but was told that I could not contact her until 7-8pm that night. 6: 30pm rolls around and I was so done at that point that I asked the nurses if I could call my mom and asked how long I could speak to her. They told me 5 minutes. I went back to my room starting to cry and hyperventilate. 15 minutes later I came back to the nurses begging to speak to my mom with no questions as to why I was crying except from the janitor. The nurses gave in and let me talk to my mom and then I learned that the nurses or social worker had not informed my mom that I had gotten my blood taken or that I had passed out that morning. As I was crying to my mom on the phone to get me out, the nurse kept threatening to take the phone away if I did not stop crying. I ended the call and once again went to my room shaking and crying with no nurse checking on me once. Thankfully, my mom convinced the social worker to let me out the next morning even after the nurses continued to tell her that wouldn’t be possible. This place truly made my mental state worse and the staff did absolutely nothing to help calm any situation down. Most nurses were in their early 20’s which makes me think they are hiring the most unqualified employees to be dealing with teens and kids in crisis. Other things happened as well during the day but please avoid this place at all costs with rude, unhelpful and lying staff.

This place is absolutely terrible. I was sent there for suicidal problems, and the man who interviewed me with personal questions kept saying I was a liar and I was only saying yes and no to certain things just to stay there longer. He told me that my entire future was ruining by going there and that I know nothing because I'm only a "child". The employees were verbally abusive and unloving, their methods of monitoring child behavior for special needs kids is by locking them in a room and telling them they can't see anyone because they're a risk to humanity. Sure, some may be actually a risk to others there, but some aren't. I'm an autistic individual, and got very scared when I was in the bathroom and heard loud banging from a room nextdoor. I ran out crying and an employee starting laughing at me. Many of the kids I met there were actually nice and loving, they warned me about certain things the staff did to manipulate the patients. One being, them lying about the kids never leaving if they didn't take their blood. Multiple kids then showed me their arms from which their blood was taken and it was terribly bruised. They asked to take my blood and I said no, they used the same lie I was warned about. After my second time being there, only for one night, my parents were overcharged due to the employees claiming I used 8 toothbrushes, I never even got one. They also claimed many other things but I don't remember the specifics. This place is a living hell.

I recall the staff here passing out pictures of mandalas to color during group activity time. I colored on one a little then trashed it when group was over. Recently I learned the origin of a mandala. It is directly linked to Buddhism and Hinduism. Since when is a mental health facility in America affiliated with the occult? Also my case worker wore a peculiar vial of some kind around her neck. Looked like something to repel bad spirits if u ask me. Also I had to go to the emergency room next door at the hospital bc I had a terrible intestinal infection for the first time in my life. I was left screaming in pain for over 5 hours bc they wouldn't medicate my excruciating pain. Most likely they judged me right away bc I came from the psych ward. However I had no record whatsoever of trying to get petty pain medication from the emergency for no reason. But I swear to the One and only Almighty God that I have never in my life experienced trauma and physical pain so intense before. To be left alone screaming for hours upon hours in a hospital of all places was beyond disturbing. The doctor even admitted I had an intestinal infection after testing me. Smh. I later attempted to find an attorney regarding the incident but found no one who would deal with it.

If I could give a minus 5 star I would! I had a family member in need of their services and talked to them THREE times BEFORE driving an hour and a half to take them there and was told they had openings. Called RIGHT before I left and told them was on our way. When we arrived we were told they had no availability To help. Family member really wanted help and said they would sit there until they had a bed for them.after 2 hours someone came out and told them they could not stay there for more than an hour and if they didn't leave they would call the police. Had to turn around and make the trip for the second time in the same day. Absolutely worthless place. IF YOU ARE IN NEED OF HELP LOOK ELSEWHERE! Because you won't get it here.

Place was not so bad. They do care for the most part. It’s free so really can’t complain about comfortably. Thank u.