Citi, Coral Gables FL

If there was a way to leave a negative 10 star I would.

For starters of you run out of checks prepare to wait a long time at the branch because their online services are no good. You have to literally walk into a branch just to order checks. If you have fraudulent charges on your debit card GOOD LUCK.

I just got hung up on because I couldn't get verified then they tried to send me a code to verify my identity which didn't work so I've literally been on the phone trying to report fraudulent activity on my debit card for an hour still unable to do so.

The list is endless if you own a business and your time is precious do not open a bank with Citi.

I visited this branch in attempt to open a small business account and to keep it simple I was turned down in less than 90 seconds of speaking with a banker from this location. The bankers first question “do I have a website for your business? ” Because I did not have one she didn’t bother to continue to try and help me or look for options to open the account. (mind you it’s a registered business w/ tax ID.) in honesty just felt she didn’t feel I was a valuable customer to take the time and help me open an account. It’s okay tho TD customer service was amazing and a breeze on the account for my Business. I know where to go and where not and that’s for sure.

Pretty on the outside but drive thru is a tight mess. Today is April 29 th 2020.
Hours say open and no tellers are working.
Great job citibank!
No worries I dont need my money!

Went through outside teller, one lane open.

The open lane, the deposit vacuum out of order. No ouside teller support, just atm. What a sad bank. But stock is going well, though.

Tacky!