Citi, Miramar FL

I am so disappointed in the recent experience I had at this branch. As much as I hate writing negative reviews, it is well deserved. I made an appointment and went into the Miramar branch on May 11th and met with Viviana to set up a business bank account. I was told I would receive my card and information via the mail but it is now the end of June and have not received anything. I called and spoke with Customer Service who said they found no record of my account. Naturally, I called Viviana's direct line and asked that she returned my call. Nothing, called again and left another message a few days later.nothing. I then called the branch and asked about my account and asked to speak with her. I was told she was with a client and would call me back within the hour.again. NOTHING. I called back later that day and spoke with the same representative who assured me she would call back before the end of the day.take a guess what happened. NOTHING. I have been a Citibank customer for over a decade and am extremely disappointed at the level of service at my home branch. Customer Service 101.return a call. Update your customer on what is going on. I now will take my business elsewhere.

What a great experience! Everyone is so kind and helpful, I truly recommended! Excellent costumer service

Horrible customer service. I have been waiting one week to open a business savings account. I call every day. No one answers the phones. Twice when I have called after multiple times I am told the person who took all my information is either out for the day, or will call me back. I was there February 9 in the morning and it is February 17 at 3: 30 pm. Do yourself a favor and don't go to this bank. You will be disappointed

I had a bad experience in this office, and to avoid to put this feedback I wanted to talk to the manager first (who is new), but she told me: "I heard you had a problem, I'm busy, but you can talk to XXXX", I told her “I'd like to talk with you about the problem” and she said to me “But I'm busy! So come on Monday! OK? ".
If I were a manager, I would like very much to know the problems of my clients, because it is a great opportunity to improve, but here it seems that everyone wants to go home as soon as possible at the end of the day.
I went here on Saturday to open an additional account and I arrived at the agreed time 1PM, then the guy told me “Do it online from your cell phone because is faster", but the system was down, so after 20 minutes trying, I asked him, "why don't you open the account” and he says “I'm sorry, but I have another appointment with another client. I can give you other appointment for next Saturday, you do not have other option”, I said to him: OK, but with another person. "Perfect, your appointment is for next Saturday at 10 AM with YYYY"
I didn’t leave the office because I’m a experienced guy, so just as I suspected, 25 minutes before the office closes, he got up from his desk and left. The supposed client never arrived.
In addition to this when I arrived the following Saturday, the person YYYY told me "I don't have any appointment on my schedule with you and no one can book an appointment for me. "