Citi, Miami FL

Mario Luna was great! Answered every question I had and even some I didn’t even ask! If he’s not a manager already, they need to make him one ASAP. Spoke for 15 minutes and not once did he make me feel like I was wasting his time. Honestly, one of the best bank experiences I’ve had.

I went to make a deposit and according to them one of the bills was old, it was in perfect condition and they are the ones that circulate normally, the machine did not accept it and they did not have staff. Where is the bank manager to solve problems? This is not a bank where they receive money? The most ridiculous thing I've ever seen!

I know this branch is in doralzeula but they dont need to manage like we are in a third world country! Paula Marques (Blondie) worst branch manager ever! She lied looking at me with a straight face (total poker face). They dont respect appointments or the line. Had my appointment at 11 a.m. Was helped at 11: 58 a.m. To add insult to injury they skipped me again! I almost had to make a scene to get some respect which today is totally scary and dangerous. They basically put my life in danger. Spent over 2hrs just to get a debt card for my kid. Most horrible experience ever!

The service is excellent, they are friendly and they opened the bank account in less than 30 minutes.

ANDY horrible customer service.does not care about losing CITIGOLD clients.