Citi, Miami FL

Bank without staff, more than half of the day is lost for someone to finally attend to them

I tried to open a business account at this bank with Edgar one of the bankers and it was the worst experience I have ever had. He doesn't respond to phone calls, nor to emails, and after he made me wait a week to pick up the documents from my company, it turned out that I had to wait until next week because he hadn't seen a message that he wrote wrong. Terrible attention! The worst place to open a business account because they know how to open it.

Teller needs to be just as trained as other citi bank offices.customer support is limited.

I went to this bank on 3/14/2023 right in the morning to fix some issues I have on my account. There was 3 ladies in the cashier section who were still opening up for the day and not even ready to help out the customers. They opened at 10AM like they should but they DID NOT start helping out the CUSTOMERS until 11AM almost 12. What's the point of opening up if they won't help anyone. Plus the CUSTOMERS that were scheduled for appointments were NOT BEING HELPED. The EMPLOYEES that helps out with the appointments have NOT EVEN ARRIVED. I wrote my name down on the clipboard since I didn't make an appointment and I waited. Few minutes later I went to the lady's in the cashier area to ask a question which they were STILL not even ready. I was being attended by a NEW employee which is fine but she kept looking to her left coworker because she didn't know what to say. I'm bilingual I know English and Spanish but I prefer English. The lady wanted me to speak Spanish even though she knows English too. I quote she said " you spoke Spanish why not continue it like that". WOSRT CUSTOMER SKILL. Do not go to this bank location go to a different one. The bank itself is OK but not the services they provide at this location. DON'T WASTE YOUR TIME AT THIS LOCATION, IT'S NOT WORTH IT. I WISH I CAN GIVE NEGATIVE STARS ON THIS LOCATION.

If I could give zero stars I would. Absolute joke of a bank, non existent customer service and my calls keep getting transferred to apologetic yet useless foreign platforms that end up hanging up on me.

Unresponsive and no reactivity, very unprofessional. Take your business elsewhere.

Do not USE THEIR MOBILE BANKING APP, IT IS RUN BY A THIRD WORLD COUNTRY, BANGLADESH I BELIEVE, IF YOU do mobile banking 2pm it shows your deposit as 12am the next day! DO NOT USE THAT APP. DEPOSIT AT A BANK ATM.

Unfortunately the staff at this branch at the time of my visit in September 2022, were not very knowledgeable and their mistakes impacted my ability to start banking with Citi. Specifically they mishandled a credit card application which should have been fairly straightforward.