Classic Collision, Palm Bay FL

This collision shop broke the antena to my vehicle and refused to fix it after they broke it. The radio 100% worked after the accident prior to picking up my vehicle from this shop and now is completed broken. We even drove the vehicle for about a month after the accident with perfect radio prior to being able to drop it off at the shop. I would never recommend this shop to friends or family. We have even brought our car to an automatic car wash numerous times without incident. Now the first time we bring it after getting the vehicle from this shop the antena fell off mid wash. The shop states their employees know far too and are skilled employees where they would never have broken the antena. End of story. Now the shop refuses to take any phone calls from me to discuss the matter further. Not a company I wish to do business with.

UNAUTHORIZED REPAIRS AND MULTIPLE FAILURES TO COMMUNICATE! We dropped our vehicle off at Classic Collision for paint due to hail damage. Despite it being dropped off, for paint, they kept our vehicle for 2 weeks and did other unauthorized repairs and no paint. We were never given a report of work to be done before they started nor did they seek permission to proceed. Progressive was also partly at fault as they also failed to communicate and agreed to make it right and fix the paint. I spoke with Thomas at Classic Collision and arranged a time to finish the repair and was told it would take 2-3 days as he knew we couldn’t afford another rental car. I called later that day to reschedule for a better time and was told Thomas had left early. I did not receive a call back so I tried again 2 days later and he had also left early, but the guy who answered the phone said it was ok to drop off the vehicle on the day I requested. Vehicle was dropped off. On day 3, I haven’t received a call saying when to pick it up so I call for an update. Turns out the vehicle is not done so now I have no way to take my special needs child to his therapy appointments. Classic Collision says they thought I was dropping it off later in the week, but yet again didn’t bother to call me to discuss it. The lack of communication is UNACCEPTABLE!

By far the worst company to go through for any body work repairs! I can’t stress this enough save your money and your time. Poor customer service, supervisor doesn’t reason with customers as well as poor communication between the whole staff. By far a money hungry company that is all they care about. Service provided was not satisfactory.

! *</ (CAUTION) >
#DANGER#
</ (WARNING) >*!
This shop is totally irresponsible and negligent of their customer's cars and of the safety of their clients.
They checked of and released one of their customer's cars with significant safety issue, ie. The horn and the seat belts not working.

Be sure to be through reviewing any work you have done by this shop, your health and wellbeing may be at risk.

If you are looking for reliable, professional, and honest service, this is the place to be.

I had lots of hail damage on my Mustang but now it looks new again. They worked with the insurance so I didn't have to do anything! Great Job Guys! Thanks

Great team and explanation of services. Great that they work directly with State Farm for any additional damage that they find!

Not sure how Classic Collision of Palm Bay was able to get my friends extremely VALID AND ACCURATE review publicly removed, so I’m posting a review myself. Google is NOT supposed to allow businesses to remove bad reviews. I mean, if businesses can do that, then the whole purpose of having reviews is pointless!

I went with my friend to this shop when she dropped off her vehicle after the accident. I only wish I had taken a screenshot of her review. It was very lengthy and very detailed and very accurate! The entire experience with Classic Collision has not been pleasant. This is far from just a customer service complaint. I will sum it all up very briefly, this shop let the “repaired” vehicle leave the shop with a safety issue!

So on behalf of the purple Rav4, classic collision, is a true ONE star due to their NEGLIGENCE.

I called and scheduled an appointment to bring my car in for an estimate to repair hail damage. Once I got there, they asked me who I had for insurance, and I stated AllState. They guy went to the back office and came back out only to tell me that they don't work with Allstate and can't give me a quote. I asked him to please give me a cash estimate because I wasn't sure if I was going to report the claim with my insurance. He looked at me and said, "Sorry, we can't help you. " I was either being lied to or discriminated against. I have never heard of such a thing nor experienced anything like this. I will never return to this company, nor will I ever refer anyone here. Especially a single woman!

I was pleasantly surprised by how painless this process was. My rental car was routed through enterprise, and the work was done a little bit early. I was alerted by a text with status updates throughout the entire process. My staff was extremely friendly and professional.

The team at Classic Collision did an amazing job with restoring my vehicle. The staff is very courteous and they are conveniently located. I would recommend their services.

I can not express how happy I am with the work they just did on my Mitsubishi Lancer. You guys did an awesome amazing job. I know who I will go to if I need work like this again. Thanks so much.

This place is HORRIBLE! For years this was a reputable place until they were bought by classic collision. My truck was taken here after a rear end collision. The truck was hit by a car while I was at a red light. It hit it hard enough to bend the frame and bend the bed down. This place completed the initial estimate which included a partial frame and just a bed box floor. Mind you this is a aluminum F150. After waiting nearly a month this place never started to work on my truck when question several times it was either parts were on order or the manager was out sick. I then finally decided to go in and spoke to Billy Joe she definitely dosent know what she was doing or talking about. My truck had after market stuff that was on it bed cover, badging, and a linex bed liner. She informed me they don't do after market parts period. I had to call gieco and they assured the truck would be returned to me in the condition it was in before the accident. I spoke to Billy Joe again and they wanted me to take the truck to linex so the gieco rep. Informed them they would be doing it. After another week I checked my ford pass app. And my truck was never started or moved. I called the gieco rep.and she had my truck moved to paradise ford in cocoa. Come to find out this place was going to do a hack job on my new truck. The bed on a aluminum ford cannot be torn apart and bed flooring replaced. This was told to me by a ford dealer (paradise ford) also the partial frame replacement is not recommended due to affecting the structural integrity. Again ford is replacing the whole thing. Do yourself a favor avoid this shop at all cost. Im glad my truck was moved.this place is HORRIBLE I would give it negative stars if I could im sure they will have a generic response!