COACH, Aventura FL

I went to the coach in Aventura yesterday February 1st, 2023, and was followed so much around the store by an associate. At first, I did ask a few questions but jeez give me a breather. Is that some type of protocol? Funny that I’ve gone to other big brands and wasn’t followed around like that. This turns me off since I’m a person of color who buys lots of top-name designer stuff. I can afford it so I buy it. But for a contemporary brand… yikes. I left without purchasing anything from this contemporary brand. So uncomfortable ugh…. I hope the owner sees this review.

The lack of customer service on several occasions earned them one star. When you walk in people just stand there and give you dirty looks. The associates need to be trained on hospitality and respect. We had a much better experience at the Town center location.

I had a terrible experience with this coach store. Upon arriving I was greeted however when I went to the register noticed two staff talking one I believe was a manager were talking. They did not stop talking or bothered to ask how they could assist. This coach store had very poor customer service. I had to approach a staff and ask if they can assist me picking up a online order. Thanks

Wasn’t even greeted or asked if I needed help when entered the store and instead was closely followed, watched and made uncomfortable by the blonde old lady employee the entire time. If instead of treating me like i was going to steal, you could have seen I was already using a coach bag/ am a client and I would have purchased something!