Coastal Equipment Systems, Jacksonville FL

I recently had the 50 hour service for my L3902 done at Coastal in Jacksonville. Even though I didn’t purchase it from them, their service team made it extremely easy to schedule. I called Michael, the Service Advisor, and he thoroughly explained the service and scheduled the machine to be picked up for service. Harley, who is also part of the service team, picked the machine up a day early, which was awesome. He called me prior to let me know he was headed to pick it up. I explained that I was working, and I hadn’t had a chance to clean it up and disconnect the implements. He insisted that he would do it and place then with my other implements to ensure my children don’t get hurt playing on it. The service only took 3 days, and when Harley brought it back, he was kind enough to hide it in the backyard and to attach the bucket, which is well above and beyond any expectations I had.

Having said all that, the folks at Coastal are great, and I would absolutely do business with them again.

If you want to be ghosted by sales rep this a good place to go. I guess they don’t need the money? Because I took my business to Ag Pro and got my new tractor there.

I really like Kubota and had one and I needed one for our 10 acres of property.

But getting a quote and getting the sales rep to respond back to you is like pulling teeth.

Even when I said I was coming down to look at the model and asked when she would be there. All I heard was Crickets
.
Nothing to see here go to John Deere great service and response.

P. S After a week the sales rep responded to me after they saw this negative review and tried to put it back on me!

Come see the lineup of Tractors, Zero Turns, Skid Steers, & Excavators. They also have implements for the homeowner, rancher, or farmer.

John at coastal equipment not only makes buying easy. When our equipment was down for maintenance he detailed it for us. What great service. Give them a call today for all your equipment needs.

On two separate occasions customer service has been terrible with one employee in particular. Returning a chain saw blade that this employee said would work but didnt. Guy acted as if the blade was poison when he took it out of the box. Told him I didn't use the blade only tried it on since he said it was the right blade. Acted as if he was going to get some dirt on his clean hands. Purchased new weed eaters heads employee laid a bag and my receipt on the desk and got back on his phone. I politely waited for him to bag the merchandise which he didn't until I asked if the transaction was complete. Very rude and didn't even say thank you

I want to thank the 2 guys who helped me today with my tire. They particularly don't service tire which sucks but they helped me and am thankful for their helpful service.

I called for a replacement key for my Gravely zero turn mower, which I also bought from Coastal Equipment Systems. The parts representative was able to pull up my purchase and verify the model number. And when I went in the keys were waiting for me. Outstanding customer service every time.

Fantastic buying experience from Mallory,
We walked in just asking for realistic numbers on a machine. Not only did she provide us with them right then and there but also told us other features we didn’t expect (gps tracking on our unit) which not even bobcat or Deere mentioned at all. Within 30 min we had good numbers, put the app in and got approved the next day and picked up our brand new machine. Was super easy to work with, we will definitely be coming back for a skid steer!
Even got a free hat with the purchase of a 70k machine