Compass Health Systems, Boynton Beach FL

I on several occassions had issues with the ordering of medication, especially now they should know what is on backorder at thier own pharmacy this is going on 3 weeks without sleep, every day I call leaving message and told it will be taken care of they are truly a factory, especially when you have a job and need rest. Were just a number

Do not even try with this company…like all the other reviews, my insurance gave me their information. Did a tele-visit. Lady told me she sent my prescription over, it is now over two weeks and the doctor has not signed the pre-authorization. I have called everyday, they say they will leave a message with the management department to call back to address my concerns - no call back. Just called and told them to delete my record from file and to not even try to bill my insurance because this company is a SCAM.

I will be calling my insurance to warn them to never recommend this place and to make sure they do not bill anything for a 10 minute phone conversation with a PA in which nothing was done and there was not even as assessment that took place.

They should literally be shut down and these people should have any medical profession licenses revoked. They are utterly incompetent and don't care about doing anything to help you. My daughter has been a week without her medication, which is actually very dangerous to go without, and despite repeated calls, and them saying they're going to send it they just do NOTHING. Every single call involves waiting on hold for at least a half an hour, and then they just say they're sending the prescription, hang up the phone, and don't do a damn thing. This should be medical malpractice and these people need to lose their jobs. They suffer NO consequences for putting peoples' health and lives at risk.

I’ve been using this psychiatry office since February. Every 30 days you get a call from a nurse practitioner (so not even the actual Dr themselves) to give progress on how your medications are going. Sometimes they miss the call, sometimes they call 20 minutes after the scheduled time. Sometimes they make these appointments without telling you what time/day that appointment will be. At first, It’s totally reasonable as medications are adjusted.
I would give zero stars at this point if I could. I canceled my 30 day check up last week due to finances and having to pay a copay every phone call. I called Tuesday to see if I could get a refill because I was out of my medications. They declined and stated I needed to pay my copay and have a visit. I told them I wasn’t financially able to do that at this time, but I needed the medications refilled. One medication I’ve been on for 10 years, another for 2 years, and one new medication within the last two months. They kept repeating I needed to pay a copay.
I’ve seen and complied with my Dr within the last 60 days, so to decline to refill a medication that will send me to the ER with severe serotonin withdrawals is medical negligence. They could have offered to fill a weeks worth until I got paid again but offered no solutions. I’ve called three times this week and when I called again to check up on the situation today, I asked for a supervisor or the Dr. I was told I’d have to wait another 24 hours. I’ve stated it’s an emergency and I will have to go to the ER and they care more about a copay than treatments for their patients. Do NOT use this facility if you have other options. They do not care about their patients and I can’t help but wonder if they realize the medical negligence they’re placing this Dr under. This facility should be reported to the boards.

Horrible wait times, psychiatry appointment was scheduled for 3: 40 today, July 24th, never received a phone call, so I called them and was told the reason for them not calling me was because my appointment had not been confirmed. They happened to call me Friday while I was at work to confirm it. So I missed it, but listened to their voicemail as soon as I got off and tried to cal them back Friday to confirm it and no one answered. So the lady today said she was going to transfer me to som who could ch

the appointment I was on hold for awhile, and then when someone finally did pick up, I had to start all over giving them my name, DOB, address, phone number, then she asked if I needed help with anything else, I said I would like to schedule a therapy appointment, she said hold on let me transfer you to someone. Was on hold, then on r again had to reconfirm everything I already have confirmed at least three times, all for the lady to say “let me transfer you to the scheduling department. I said okay, someone already told me that’s what they were doing and I was supposed to have a psychiatry appointment at 340, and at this point it’s 4: 10 she said oh it’s fine they will call you surely. Still no one has picked up since and this phone call has now been a good 56 minutes:) oh and horrible hold music

I like Dr. Eagle but I give 3 stars because I have had problems in the past with the office.

Refuses to give refills on meds I've been taking for five years so they can bill my insurance for an office visit every month. I requested my medical records a month ago and they refuse to produce them. Apparently I'm going to have to go to the state medical board.
*Update - they got me my records after I filed an official complaint with the medical board. Next issue, they sent me an email saying I had a message in their patient portal, for which I'd been provided no login information. When I called to get the login info, they told me the only way to do that was to go in the office, so they managed to make convenient communication even less convenient than a phone call. After much googling, turns out the person on the phone was lying, I didn't need to go to the office to get login info. Also, the person on the phone hung up on me because they felt I was being rude, which pretty clearly indicates they value their feelings at the moment much higher than a patient's effing mental health. You're allegedly a psychiatrist office. People are allowed to be upset when they call

I have been seeing Dr Eagle for 4 years. I agree with other reviews that the administration staff always seems frazzled. The nurses are lovely and I have only had good conversation with the other doctors the few times I saw them. I am SO thankful for the telehealth appointments so I don't have to go to the office every month!

The most unprofessional and unorganized business in all of South Florida. Staff members do the bare minimum and the MD and PA's are nearly impossible to get in contact with. My prescription has been on back order for over 2 months now and little to no effort has even been made to help me with some sort of alternative. Moral of the story: save your time and go somewhere else.

ZERO STARS IF I COULD!

First appointment was a disorganized mess, like none of the admin staff working in the office had a clue about anything. I was there about 3 hours for a 15 minute visit. When leaving I wanted to make sure prescriptions were sent in and the lady at the front desk (who we had to hear mispronounce "kiosk" at least 100 times) ignored me standing there until she asked in a very nasty tone what I needed. Well, NONE of the meds were sent so I spent hours calling days after to get them filled and still one missing but I gave up.

Fast forward to today and my 11: 00 telemed appt is 3.5 hours late as of 2: 30. Nobody called to confirm or check me in, so it seems the appt was not properly scheduled when I called 2 weeks prior to set up although it showed in the portal. I keep being told the doctor us running behind, but this is ridiculous. They keep saying I'm next when I call at every hour mark.

I have spent the time waiting trying to find a new provider because I can't continue at a place that has so little care or regard for patients paying for service. Worst medical facility I've ever dealt with, and that's no exaggeration. It is unfortunate because doctors I've seen are not bad at all, it's 100% the administrative mess they have to work within.

I have been needing a physiatrist for a while.was happy to finally make an appointment and was excited that I wasn't told "sorry we don't take your insurance" well today Jan 25 2023 at 11am was when my appointment was set.walked threw the building to get the office and a building worker even told me that they are hardly ever in.when i got there the door was locked.i even knocked and nothing.i arrived early for the covid test they wanted to do pre-appointment.since i arived early i sat down in a chair in the connecting hallway so we could see if anyone would come in or out of that office. I waited until 11: 01am and no one showed nor another patient.so i left disappointed.upon arriving home i checked everything that has this app.from emails and even the healow app.emails said today jan 25 at 11am.but then the app said the 26th.the appointment was changed with out consent, approval, or anything.

I suppose a lot of the critiques are from few years ago. I simply began them once more telemedicine with them and all and sundry is rather nice. Straight to the point.

3 months to get an appointment for them to cancele it minutes before it started! IM DISGUSTED WITH THIS PRACTICE! I want to formally write a complain, they are bad to the bone.

Very disappointed, no calls back! They cancel my appointment with out notice and I can’t get the medication refill for my son

Last Friday I waited 8 1/2 hours for a tele med appointment with dr stein that never occurred despite my calling at least 3 times to tell them I was waiting hours and hours for my appointment. This is the second time I waited over 7 1/2 hours for a tele med appointment at compass that never happened despite my confirming the appointment and also participating in a screening intake call. The other month I only waited 2 1/2 hours. But still that in itself is ridiculous.

I also recently suffered a severe drug interaction caused by my most recent practitioner Kandace Eagle. I was physically sick and emotionally dysregulated for six weeks because of the drug interaction. This could have been prevented- on several occasions over 3 years I reminded her I have a serotonin sensitivity. And can’t tolerate meds like ssris that increase serotonin. She carelessly prescribed a serotonin increasing anti anxiety medicine that when combined with my antidepressant causes excess serotonin or in my case serotonin syndrome. I had diarrhea, shortness of breath, extreme anxiety, restlessness, sleeplessness, irritability, and a short fuse… All this caused by a poor anti anxiety drug choice made by my practitioner.

If I could give zero stars I would.

If I had Any other choice of psychiatrist within my insurance network I would use them.