Contacts & Glasses, West Melbourne FL

Been going here for years, great doctors and supporting staff, always a pleasure to spend time here

My kids and I have gone here for years, and the doctor and safe is almost so pleasant and professional. Beverly is the sweetest and she’s been their forever. Definitely recommend taking your kids and family here.

Did not get my eye exams there but used them to purchase my glasses because they excepted my insurance. From the call I made to verify that they accepted my VSP insurance, the customer service was terrible. I did go into the office to take a look at what they had and there was no difference. The front desk lady is extremely rude. The two ladies that help with picking out glasses and fitting them, were wonderful. I ended up ordering my glasses thru them, but it took over a month to come in. When I would call to check if they were in yet, the response I got was…. We have no clue, hopefully you get them by next year. Go to pick up my glasses, same situation, terrible customer service. If that front desk person cannot multi task, she needs another position. Your the first face that customers like myself see, you need to be helpful and kind. Small business like this should have very good customer service. People like myself could have taken my business to a large corp store. I’m all for supporting small local business, but I expect kindness when you are asking questions. Whoever the Dr is there needs to re- evaluate her staff. Service as such can make you or break you. Todays world reads reviews.

Small office, but very kind and friendly staff, doctor was professional, thorough, informative and considerate. Staff also very considerate of getting my daughter's glasses ASAP as school was starting. They notified me right away and we picked up her glasses within the first week of school. Would definitely go again, may even see what frames & prices would be for myself. Very pleased with my experience.

I waited 7 weeks to get my glasses. I was told my glasses would take 3 weeks but sunglasses would be ready before that and I would be called. I called at 4 weeks, was told the glasses were ready but the tint needed to be put on the sunglasses. At 6 weeks tint wasn't on and I was told my box would be moved to the top of the pile. Called at 7 weeks and they werent done still for whatever reason.
I'm very busy with school, work, and 2 kids under 3. I shouldnt have had to chase down my glasses and shown no remorse when I called and eventually came in 2 months later. Otherwise the Dr's were very nice and I would have kept going but their staff sucks. Except Riley who is new and did care that I was upset on the phone.

Dr. Rhonda is always amazing. She is kind, compassionate, and extremely caring. In a time where everyone is short staffed and people are unwilling to work I find that patience is a virtue. I never feel rushed here. This is not a "big box" operation. This is the best Optometrist I have ever been to.

I have been coming here for my check ups, contacts and glasses for 5+ years. The doctors are so sweet and friendly. Very affordable